Sr. Engineering Manager

About the role

Pendo is hiring a Senior Engineering Manager to lead engineering teams and drive the development of their product platform. This role is based in New York, NY and involves managing engineering staff, setting technical direction, and collaborating with cross-functional teams across the organization. The Senior Engineering Manager will be responsible for delivering high-quality software solutions and mentoring engineers at all levels of their careers. This position requires strong leadership skills, a deep understanding of software development practices, and the ability to influence outcomes without direct authority over team members. The Senior Engineering Manager will also play a key role in shaping the long-term technical vision and strategy for the engineering organization.

Key facts

What you'll do

• Lead and mentor a team of software engineers through all stages of the product development lifecycle.
• Define and execute on the technical roadmap for assigned product areas within the company and align with business goals.
• Collaborate closely with product managers and designers to translate complex business requirements into actionable engineering plans and timelines.
• Conduct thorough code reviews and ensure adherence to coding standards and best practices across the entire engineering team.
• Drive continuous improvement in development processes, tooling, and overall engineering culture to maximize team productivity and output.
• Participate actively in hiring and onboarding activities to build and strengthen the engineering team with top talent.
• Communicate project status, risks, and blockers to senior leadership and stakeholders through regular written and verbal updates.
• Architect and oversee the implementation of scalable, reliable, and maintainable software systems that serve internal and external users.
• Foster an environment of accountability, ownership, and professional growth among team members through regular one-on-one meetings and feedback.
• Coordinate with other engineering managers to align priorities, resolve cross-team dependencies, and ensure smooth delivery across the organization.

Requirements

• Demonstrated experience managing engineering teams and leading complex software development projects from conception through production deployment.
• Strong background in software development with the ability to contribute technically and provide guidance to engineers when needed.
• Excellent communication and interpersonal skills for working effectively with diverse internal stakeholders, partners, and external customers.
• Experience building and scaling engineering organizations as they grow and evolve, including establishing team structures and processes.
• Familiarity with agile development methodologies and modern software delivery practices, including continuous integration and iterative release cycles.
• A bachelor's degree in computer science or a related field, or equivalent practical experience gained through work.
• Proven track record of delivering reliable, high-quality software products on schedule and within scope across multiple releases.
• Ability to make informed technical and organizational decisions and prioritize effectively in a fast-paced, dynamic, and sometimes ambiguous environment.

Nice to have

• Prior experience working in the product analytics or customer experience software industry is highly valued for this role.
• Knowledge of modern cloud infrastructure and deployment practices for large-scale distributed systems and microservices architectures.
• Experience mentoring engineering managers and helping them grow into senior leadership roles within the organization.
• Familiarity with product management workflows and integrating customer feedback into the development process and roadmap planning.

Skills & tools

• Proficiency in one or more programming languages commonly used for building web-based applications and services.
• Experience with version control systems and collaborative software development workflows across distributed engineering teams.
• Understanding of database design principles, API development, and integration patterns for building connected software systems.
• Familiarity with CI/CD pipelines and automated testing frameworks to support rapid and reliable software delivery.
• Comfort with project management and team coordination tools commonly used by engineering organizations of all sizes.
• Ability to evaluate and adopt new tools and technologies that improve team productivity and code quality.

Practical notes

• This role is based in New York, NY and requires regular on-site presence at the company office during standard business hours.
• The hiring process may include multiple interview rounds with engineering leaders, cross-functional partners, and potential team members.
• Candidates should be prepared to discuss past leadership experiences, technical decision-making, and approaches to managing engineering teams in interviews.
• The position involves regular interaction with senior leadership and cross-functional partners across the organization to drive alignment and execution.