Sr. Office Experience Manager

About the role

Pendo is looking for a leader to manage daily operations and culture at our New York office. You will serve as the primary point of contact for facility maintenance, vendor relations, and employee engagement while ensuring a consistent, high-quality experience across our global locations. This position requires a full-time, in-office presence five days per week.

Key facts

What you'll do

• Oversee front-of-house operations including guest reception, mail handling, and delivery management.
• Manage facility vendors, maintenance requests, and project budgets.
• Maintain the physical office environment, ensuring common areas and workspaces remain functional and organized.
• Organize and host company events, including setup and cleanup for after-hours functions.
• Facilitate new hire onboarding logistics, such as equipment distribution and orientation support, as well as offboarding tasks.
• Collaborate with the global office experience team to align on standards for travel, communication, and site-wide events.
• Support internal departments including IT, Executive, Marketing, and Revenue with logistics and visitor management.

Requirements

• 5+ years of professional experience in facilities, hospitality, event planning, or office management.
• Ability to communicate effectively with all levels of staff, from individual contributors to executive leadership.
• Proven track record of managing multiple vendors, budgets, and competing priorities simultaneously.
• Strong customer service mindset and professional discretion.
• Must be legally authorized to work in the United States without current or future sponsorship.

Nice to have

• Background in high-growth startup environments.
• Familiarity with global workplace design, health and safety standards, and cross-cultural operations.
• Experience overseeing facility renovations or large-scale site projects.
• Ability to manage projects independently from conception to completion.

Skills & tools

• AI-forward workflow management
• Facility and vendor administration
• Event coordination and logistics
• Data tracking and project management

Practical notes

Pendo offers competitive benefits including employer-heavy coverage with $0 premium options, a 401(k) match, and equity. If you require a reasonable accommodation for the recruitment process due to a disability, please contact accommodation@pendo.io.