IT Administrator (Global Support)

About the role

As an IT Administrator for Global Support at Bamboohr, you will play a crucial role in ensuring the operation of our IT infrastructure. Your primary responsibility will be to provide technical support to our global team, ensuring that all systems are functioning optimally. You will be part of a dynamic team that values innovation and efficiency, and your contributions will directly impact our ability to deliver exceptional service to our clients. This position is based in Portland, Oregon, and offers a full-time engagement.

Key facts

What you'll do

• Deliver first-class technical support to internal users across various platforms, addressing hardware and software issues promptly and effectively.
• Manage and maintain IT systems, including servers, networks, and cloud services, ensuring they are secure, reliable, and up-to-date.
• Collaborate with cross-functional teams to identify and resolve IT-related challenges, contributing to the overall efficiency of operations.
• Conduct regular system audits and performance monitoring to proactively identify potential issues and implement solutions.
• Develop and maintain comprehensive documentation for IT processes, systems, and user guides to facilitate knowledge sharing within the team.
• Assist in the deployment and configuration of new hardware and software, ensuring that all installations meet company standards.
• Provide training and support to employees on IT best practices, tools, and technologies to enhance their productivity.
• Participate in IT projects, contributing your expertise to enhance system capabilities and improve service delivery.
• Troubleshoot network connectivity issues, ensuring that all users have reliable access to necessary resources.
• Manage user accounts and permissions in accordance with company policies, ensuring data security and compliance.
• Stay updated on industry trends and emerging technologies, recommending improvements to enhance our IT infrastructure.
• Act as a liaison between the IT department and other business units, ensuring clear communication and understanding of IT initiatives.

Requirements

• A minimum of 3 years of experience in IT support or administration, preferably in a global environment.
• Proficiency in managing Windows and Linux operating systems, with a solid understanding of networking concepts.
• Experience with cloud services such as AWS or Azure, including deployment and management of cloud-based applications.
• Strong problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills, both verbal and written, to effectively interact with team members and stakeholders.
• Familiarity with IT security best practices and experience implementing security measures in a corporate environment.
• Ability to work independently and as part of a team, managing multiple priorities in a fast-paced setting.
• A degree in Computer Science, Information Technology, or a related field is preferred but not mandatory.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate) are a plus.

Nice to have

• Experience with IT service management tools (e.g., ServiceNow, Jira) for ticketing and project management.
• Knowledge of scripting languages (e.g., PowerShell, Python) to automate routine tasks and improve efficiency.
• Previous experience in a customer-facing role, enhancing your ability to understand and address user needs effectively.

Skills & tools

• Proficient in Microsoft Office Suite and collaboration tools (e.g., Slack, Microsoft Teams).
• Familiarity with remote desktop support tools and troubleshooting techniques.
• Strong organizational skills, with attention to detail and the ability to manage time effectively.
• Knowledge of backup and disaster recovery solutions to ensure data integrity and availability.

Practical notes

• This position may require occasional travel for on-site support or training sessions.
• Flexibility in working hours may be necessary to accommodate global team needs.
• The role may involve handling sensitive information; therefore, a strong commitment to confidentiality and data protection is essential.

META

Company: Bamboohr

Title: IT Administrator (Global Support)

Listed

location: Portland, Oregon

Job type: Full-time

Apply URL: https://payrange.bamboohr.com/careers/83

Tags: Support