Account Manager

About the role

You will manage and grow a large portfolio of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities. You will proactively strengthen and expand these relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies. You will perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes. You will design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively. You will lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio. You will build success stories, case studies, and business reports to showcase impact and support internal and external alignment. You will own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

Key facts

What you'll do

• Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities.
• Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies.
• Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes.
• Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
• Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings.
• Build success stories, case studies, and business reports to showcase impact and support internal and external alignment.
• Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
• Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.
• Analyze portfolio performance, interpret commercial metrics, and use insights to refine targeting and resource allocation.
• Collaborate with internal stakeholders to align messaging, positioning, and solutions with customer expectations and market trends.
• Translate complex product capabilities into clear business value propositions for diverse industry audiences.
• Prioritize and manage a high volume of customer interactions while maintaining consistent quality and follow-through.
• Monitor competitive landscape and incorporate learnings into strategic account planning.
• Support the creation of forecasting and pipeline materials to enable accurate revenue predictions.
• Act as a primary point of contact, ensuring issues are resolved and escalations are handled professionally.
• Identify expansion paths within existing accounts to unlock incremental revenue and deepen engagement.
• Document customer feedback and requirements to inform product improvements and roadmap decisions.
• Represent Payoneer in industry forums and virtual events to strengthen brand presence in the market.

Requirements

• Bachelor's degree, preferably in business or engineering.
• Fluent in English and Ukrainian.
• 2+ years of account management, sales, business development or other relevant experience.
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts.
• Strong written and verbal communication skills.
• Ability to present a business case to key stakeholders.
• High level of organization, focus, and ability to work under pressure.
• Proven ability to operate effectively in a matrixed environment and manage multiple priorities.
• Comfort with data-driven decision making and the use of quantitative insights to guide actions.
• Demonstrated commitment to compliance and adherence to established policies and procedures.
• Willingness to adhere to established processes while driving continuous improvement in workflows.
• Readiness to travel domestically for client meetings and industry events as required.
• Eligibility to work in Ukraine without sponsorship.

Nice to have

• High-volume outbound environment experience, comfortable handling large outreach volumes.
• Experience with CRM platforms like Sales Force and expertise in sales reporting.
• Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.
• Proven track record in working with international clients across diverse industries.
• Experience selling B2B solutions in a highly consultative manner.

Practical notes

• Engagement type is defined in the source as "See source".
• Compensation details are not provided in the source.
• The role may require domestic travel for client meetings and industry events.
• Visa requirements are not applicable as the location is Kyiv, Ukraine and eligibility to work without sponsorship is required.
• The position operates in a high-volume outbound environment with multi-channel engagement expectations.