Senior Customer Experience Manager

About the role

<div class="content-intro"><p><strong>About Payoneer</strong></p> <p>Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p> <p>By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p><strong>About the role:</strong></p> <p><span data-contrast="none">Step into a leadership role where you drive customer success at the highest level! We are looking for a Lead Customer Experience Manager (EMEA) to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If you're a strategic thinker who thrives on customer delight and team leadership, this is your opportunity to shape the future of customer success. The listing location is Gurugram, India.

Key facts

What you'll do

• <div class="content-intro"><p><strong>About Payoneer</strong></p> <p>Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy.
• We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p> <p>By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p><strong>About the role:</strong></p> <p><span data-contrast="none">Step into a leadership role where you drive customer success at the highest level!
• We are looking for a Lead Customer Experience Manager (EMEA) to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience.
• If you're a strategic thinker who thrives on customer delight and team leadership, this is your opportunity to shape the future of customer success.
• </span><span data-ccp-props="{"201341983":0,"335559685":-5,"335559739":236,"335559740":281,"335559991":10}"> </span></p> <p><strong><span data-contrast="auto">What you'll do -</span></strong><span data-ccp-props="{"201341983":0,"335559685":0,"335559731":0,"335559739":236,"335559740":281,"335559991":10}"> </span></p> <p><strong><span data-contrast="none">Customer Success Leadership:</span></strong><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></p> <ul> <li><span data-contrast="none">Own and drive customer success strategies, ensuring long-term retention and growth.</span><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></li> <li><span data-contrast="none">Lead high-value client relationships, delivering an exceptional B2B experience.</span><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></li> <li><span data-contrast="none">Oversee seamless onboarding processes to ensure clients realize value from day one.</span><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></li> </ul> <p><span data-ccp-props="{"201341983":0,"335559685":720,"335559731":0,"335559739":236,"335559740":281,"335559991":10}"> </span><strong><span data-contrast="none">Customer Advocacy & Relationship Management:</span></strong><span data-ccp-props="{"201341983":0,"335559739":5,"335559740":269}"> </span></p> <ul> <li><span data-contrast="none">Act as the strategic partner for key clients, fostering deep and impactful relationships.</span><span data-ccp-props="{"201341983":0,"335559739":5,"335559740":269}"> </span></li> <li><span data-contrast="none">Take charge of escalations and proactively resolve customer challenges for North America region</span><span data-ccp-props="{"201341983":0,"335559739":5,"335559740":269}"> </span></li> <li><span data-contrast="none"> Implement proactive strategies to enhance customer satisfaction and retention.</span><span data-ccp-props="{"201341983":0,"335559739":5,"335559740":269}"> </span></li> </ul> <p><span data-ccp-props="{"201341983":0,"335559685":720,&a

Requirements

• We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p> <p>By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p><strong>About the role:</strong></p> <p><span data-contrast="none">Step into a leadership role where you drive customer success at the highest level!
• We are looking for a Lead Customer Experience Manager (EMEA) to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience.
• </span><span data-ccp-props="{"201341983":0,"335559685":-5,"335559739":236,"335559740":281,"335559991":10}"> </span></p> <p><strong><span data-contrast="auto">What you'll do -</span></strong><span data-ccp-props="{"201341983":0,"335559685":0,"335559731":0,"335559739":236,"335559740":281,"335559991":10}"> </span></p> <p><strong><span data-contrast="none">Customer Success Leadership:</span></strong><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></p> <ul> <li><span data-contrast="none">Own and drive customer success strategies, ensuring long-term retention and growth.</span><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></li> <li><span data-contrast="none">Lead high-value client relationships, delivering an exceptional B2B experience.</span><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></li> <li><span data-contrast="none">Oversee seamless onboarding processes to ensure clients realize value from day one.</span><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></li> </ul> <p><span data-ccp-props="{"201341983":0,"335559685":720,"335559731":0,"335559739":236,"335559740":281,"335559991":10}"> </span><strong><span data-contrast="none">Customer Advocacy & Relationship Management:</span></strong><span data-ccp-props="{"201341983":0,"335559739":5,"335559740":269}"> </span></p> <ul> <li><span data-contrast="none">Act as the strategic partner for key clients, fostering deep and impactful relationships.</span><span data-ccp-props="{"201341983":0,"335559739":5,"335559740":269}"> </span></li> <li><span data-contrast="none">Take charge of escalations and proactively resolve customer challenges for North America region</span><span data-ccp-props="{"201341983":0,"335559739":5,"335559740":269}"> </span></li> <li><span data-contrast="none"> Implement proactive strategies to enhance customer satisfaction and retention.</span><span data-ccp-props="{"201341983":0,"335559739":5,"335559740":269}"> </span></li> </ul> <p><span data-ccp-props="{"201341983":0,"335559685":720,&a

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.