Technical Program Manager

About the role

This role leads technical programs for a data-driven software company working with government and industry partners. The position acts as a technical, external-facing program lead and a trusted representative. Success depends on managing priorities and enabling decision-ready communication for customers.

Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.

Key facts

What you'll do

Integrated schedules and requirements are shaped into coherent program plans and tracked to ensure delivery. Outcomes from software capabilities are translated into concise, decision-oriented narratives for customers, partners, and senior leaders. Technical goals are synthesized from product vision and mapped into team tasks, triaging field requests and escalating critical items. A complete view of project state is maintained to anticipate and remove risks before they affect delivery. Cross-team collaboration is enhanced by aligning technical experts and resolving miscommunication.

Requirements

The posting states a pay range of $93000 to $160000.

Two or more years of relevant industry experience supporting complex government, defense, aerospace, or national security programs are required. An active Secret clearance is required, with TS/SCI strongly preferred. The ability to engage in technical discussions and learn technical concepts is required. Excellent judgment and composure in high-pressure situations are required. A creative approach to project management using lightweight frameworks that enable rapid iteration is required. The capability to build strong relationships with customer-facing teams and demonstrate empathy for end-users is required. attention to detail is required to hold team vision and maintain high product quality. Travel up to 75% may be required based on program and customer needs.

Practical notes

Work is primarily office-based in New York, with hybrid options available for many teams. Remote work is considered on an exceptional basis and must align with the employee's legal work state. Equal opportunity is valued, and reasonable accommodations are provided during hiring. Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Nice to have

Prior missile or missile defense experience, with supporting experience for the Missile Defense Agency strongly preferred.

Skills & tools

General project management practices and enterprise software development methods are used in this role.

Good to know

Technical Program Management operates at the intersection of strategy and execution, aligning complex software capabilities with customer missions. Work is optimized for in-person collaboration to drive creative outcomes, while hybrid arrangements are offered where appropriate. Continuous improvement of benefits and policies is driven by ongoing feedback from employees.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.