Account Manager (Mandarin)

About the role

Ott is seeking a dedicated and dynamic Account Manager fluent in Mandarin to join our team in Toronto, Ontario. In this full-time position, you will play a pivotal role in managing client relationships and ensuring the delivery of exceptional service. Your expertise will be crucial in fostering long-term partnerships with our clients, understanding their needs, and providing tailored solutions that align with their goals. This position offers an exciting opportunity to work in a fast-paced environment while contributing to the growth and success of our organization.

Key facts

What you'll do

• Develop and maintain strong relationships with clients, acting as their primary point of contact and advocate within the company.
• Understand client objectives and challenges, providing strategic insights and solutions that align with their business goals.
• Collaborate with internal teams, including marketing, product development, and customer support, to ensure seamless service delivery and client satisfaction.
• Prepare and present regular reports on account performance, highlighting key metrics and areas for improvement.
• Identify opportunities for account growth and upselling additional services or products to meet client needs.
• Conduct regular check-ins and meetings with clients to gather feedback and address any concerns promptly.
• Assist in the development of proposals and contracts, ensuring they meet client expectations and company standards.
• Stay informed about industry trends and competitor activities to provide clients with relevant insights and recommendations.
• Participate in networking events and industry conferences to represent Ott and build relationships with potential clients.
• Train and mentor junior team members, sharing best practices and fostering a collaborative team environment.
• Handle any escalated client issues with professionalism and urgency, ensuring swift resolution to maintain client trust.
• Contribute to the continuous improvement of account management processes and practices within the organization.

Requirements

• Fluency in Mandarin and English, both written and spoken, is essential for effective communication with clients.
• A bachelor's degree in business, marketing, or a related field is preferred.
• A minimum of 3 years of experience in account management or a similar client-facing role, preferably in a technology or digital marketing environment.
• Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• Excellent organizational skills and the ability to manage multiple accounts and projects simultaneously.
• Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
• Demonstrated problem-solving abilities and a proactive approach to client management.
• Ability to work independently as well as collaboratively within a team.
• Strong analytical skills to interpret data and make informed decisions.

Nice to have

• Experience in the tech industry or digital marketing is a plus.
• Familiarity with project management tools and methodologies.
• Previous experience working with international clients or in a multicultural environment.
• Knowledge of additional languages is an advantage.

Skills & tools

• Proficient in CRM platforms (e.g., Salesforce, HubSpot) for managing client interactions and data.
• Strong communication skills, both verbal and written, to effectively convey information to clients and team members.
• Analytical skills to assess client needs and performance metrics.
• Time management skills to prioritize tasks and meet deadlines efficiently.
• Negotiation skills to effectively discuss contracts and service agreements with clients.

Practical notes

• This position is based in Toronto, Ontario, and may require occasional travel for client meetings or industry events.
• Candidates must be eligible to work in Canada without sponsorship.
• The salary for this role will be commensurate with experience and qualifications.
• Interested applicants can apply through the provided link: https://ott.bamboohr.com/careers/129.

Join Ott and be part of a team that values innovation, collaboration, and client success. If you are passionate about building relationships and driving results, we encourage you to apply for the Account Manager (Mandarin) position today!