Key Account Manager

About the role

As a , you will play a pivotal role in nurturing and expanding our relationships with key clients. Your expertise will be essential in understanding client needs, driving satisfaction, and ensuring that our services align with their business goals. This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences. You will be based in Toronto, Ontario, and will work closely with cross-functional teams to enhance client engagement and retention.

Key facts

What you'll do

• Develop and maintain strong relationships with key clients, acting as their primary point of contact and advocate within the company.
• Identify opportunities for account growth and develop strategic plans to enhance client satisfaction and loyalty.
• Collaborate with internal teams, including sales, marketing, and product development, to ensure that client needs are met effectively and efficiently.
• Conduct regular business reviews with clients to assess their satisfaction levels and identify areas for improvement.
• Analyze client data and market trends to provide insights that drive strategic decision-making and enhance service offerings.
• Prepare and deliver presentations to clients, showcasing new products, services, and solutions tailored to their needs.
• Monitor account performance metrics and develop action plans to address any issues or challenges that arise.
• Negotiate contracts and agreements with clients to ensure mutually beneficial terms that align with company objectives.
• Stay informed about industry developments and competitor activities to maintain a competitive edge in client discussions.
• Mentor and support junior team members, sharing best practices and fostering a collaborative team environment.
• Participate in industry events and networking opportunities to represent Ott and build relationships with potential clients.
• Contribute to the development of marketing strategies aimed at attracting new clients and retaining existing ones.

Requirements

• A minimum of 5 years of experience in account management or a related field, preferably within the technology or digital services sector.
• Proven track record of managing key accounts and driving revenue growth through strategic relationship management.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Proficiency in CRM software and other sales tools to manage client interactions and track performance.
• Ability to work independently and as part of a team, demonstrating initiative and a proactive approach to problem-solving.
• Strong organizational skills with the ability to manage multiple accounts and projects simultaneously.

Nice to have

• Experience in the SaaS industry or familiarity with digital marketing solutions.
• Knowledge of project management methodologies and tools.
• Previous experience in a client-facing role within a fast-paced environment.
• Understanding of financial metrics and budgeting processes related to account management.
• Bilingual proficiency in English and French is an asset.

Skills & tools

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) for reporting and presentations.
• Familiarity with CRM platforms such as Salesforce or HubSpot for managing client relationships and tracking sales activities.
• Strong negotiation and conflict resolution skills to effectively address client concerns and drive successful outcomes.
• Ability to adapt to changing priorities and work under pressure while maintaining attention to detail.

Practical notes

• This position is based in Toronto, Ontario, and may require occasional travel to meet with clients or attend industry events.
• Applicants must possess valid work authorization in Canada.
• The company offers a competitive salary and benefits package, which will be discussed during the interview process.
• Interested candidates can apply through the provided URL: https://ott.bamboohr.com/careers/528.

At Ott, we are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered to contribute their best. If you are a driven professional with a passion for client success and a desire to make an impact, we encourage you to apply for the Key Account Manager position. Join us in our mission to deliver exceptional solutions that help our clients thrive in a competitive landscape.