Senior Director, Provider Experience

About the role

The Senior Director of Provider Experience at Oscar Health is responsible for architecting and advancing a cohesive provider experience agenda within a technology-driven health plan. You will own the design of measurement frameworks, synthesize market insights, and guide strategic initiatives that reshape how providers engage with our ecosystem. This position operates at the intersection of analytics, advocacy, and execution, driving meaningful change across a fast-moving, tech-first organization. You will serve as the primary architect of provider-centric strategies, ensuring that the voice of the provider is embedded in our core business decisions. This role demands a strategic thinker who can translate complex operational challenges into actionable roadmaps for cross-functional teams. You will be the central hub for provider insights, turning qualitative feedback into quantitative metrics that inform investment and innovation. Ultimately, you will lead the charge in building a provider ecosystem that is not only efficient but also resilient and aligned with member needs.

Key facts

What you'll do

• Architect and implement the end-to-end provider experience strategy, defining key performance indicators and success metrics that directly influence network growth and retention.
• Synthesize qualitative and quantitative data to generate actionable insights, creating narratives that drive cross-functional alignment and executive decision-making.
• Act as the primary subject matter expert on provider experience, influencing C-suite level discussions and shaping policy across the organization.
• Lead high-impact, cross-functional initiatives that streamline provider onboarding, credentialing, and administrative workflows to reduce friction and enhance satisfaction.
• Conduct root cause analysis on provider pain points, leveraging data to identify systemic issues and recommend scalable solutions that improve efficiency.
• Build and maintain strong relationships with key provider stakeholders, ensuring their perspectives are integrated into product development and operational improvements.
• Monitor and analyze healthcare market trends, competitor strategies, and vendor innovations to ensure Oscar's provider experience remains competitive and forward-thinking.
• Develop and oversee the measurement framework for provider engagement, using analytics to evaluate program effectiveness and optimize return on investment.
• Mentor and develop a high-performing team of provider experience professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Partner with legal, compliance, and operations teams to ensure all provider-related initiatives adhere to jurisdictional regulations and industry standards.
• Drive change management efforts across the organization, ensuring smooth adoption of new provider tools, processes, and policies.
• Identify opportunities for automation and technology enhancements that elevate the provider journey while maintaining a human-centric approach.
• Collaborate with product and engineering teams to translate provider feedback into feature requirements and improvements.
• Serve as the strategic liaison between Oscar Health and its provider network, advocating for mutually beneficial partnerships and long-term relationships.

Requirements

You must hold a bachelor's degree or demonstrate equivalent experience spanning four years in related fields. You should bring more than ten years of experience in healthcare consulting or strategic industry roles, with at least seven years influencing executive-level decisions. Additionally, you need five or more years defining and executing company-level strategies in dynamic, market-facing environments. You must have a proven track record of managing complex, multi-stakeholder projects in regulated industries. You should be comfortable working with large datasets and interpreting analytical findings to inform strategic choices. Strong written and verbal communication skills are essential, as you will regularly translate complex concepts into clear, actionable recommendations. You must be able to navigate ambiguity and drive progress in a fast-paced, evolving healthcare landscape. A demonstrated ability to build consensus among diverse stakeholders is critical to success in this role. You must have experience working with remote and hybrid teams, ensuring alignment and engagement across distributed locations. A deep commitment to improving healthcare access and outcomes is expected as part of your professional ethos. All work will comply with relevant laws, regulations, and jurisdictional compliance standards.

Nice to have

A Master's degree from a top-tier program in business, health administration, or a related field is recognized as a bonus point for this role.

Practical notes

Please This description outlines the core expectations and qualifications; specific role details may vary slightly based on individual candidate profiles and business needs.

Work Location and Compensation

This is a remote position open to candidates based in Atlanta, Georgia. You will work fully remotely, with future models potentially including a hybrid arrangement tied to our regional hub. The base salary ranges from $196,732 to $258,211 per year, accompanied by benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.