Bilingual English and Spanish Member Loyalty Representative

About the role

This role delivers a welcoming, bilingual member service experience for Oportun members in Los Angeles. The representative engages members and the community through outreach, education, and in-store support. This position operates in a mission-driven financial services environment focused on affordable credit. You will act as the primary point of contact for members, ensuring their interactions with Oportun are positive and informative. The role requires balancing administrative accuracy with a high-touch, friendly demeanor to build trust. You will be responsible for translating complex financial products into simple, clear information for community members. Success in this position means you consistently represent Oportun's values while driving member satisfaction and retention. Your daily work will directly impact how members perceive the brand and their likelihood to recommend our services.

Every role in this field shares a few habits: clear communication, structured thinking, and steady follow through. Teams hold regular meetings, review progress, and adjust plans. Success usually depends on how well you work with others, not just how hard you try. Successful professionals in any field share a few habits: they take notes, keep commitments, and communicate in writing. Teams value people who make their work easy to review and build on. You will be expected to document interactions accurately and maintain organized records for future reference. Strong time management will be essential to handle member needs during peak hours. Adaptability will be key as you navigate changing priorities and seasonal fluctuations in member traffic.

Key facts

What you'll do

Members receive a warm greeting and quality service that reflects Oportun's commitment to community.

Transactions are processed accurately while protecting member information and following company policies.

Community engagement includes passing out flyers and explaining Oportun's products to neighbors and visitors.

Tablets and QR codes are used to start new applications during outreach activities.

Light housekeeping maintains a presentable store environment through cleaning and organization.

Computer use supports administrative tasks and member service for several hours each day.

Standing and occasional lifting of up to 25 pounds enable participation in all required activities.

You will greet each member with a friendly and professional attitude to create a positive first impression.

Handling member inquiries will require patience and the ability to listen actively to concerns.

You will assist in maintaining inventory displays to ensure products are visible and accessible.

Promotional activities will involve engaging passersby to raise awareness about Oportun's services.

You will use digital tools to capture member data and support marketing initiatives.

Following up with members will ensure they understand their accounts and available options.

Maintaining a clean and organized workspace will help support a professional store image.

You will collaborate with team members to achieve daily service and sales goals.

Requirements

Must be bilingual in English and Spanish.

Must be outgoing, sales-focused, and enjoy speaking with people.

Must love helping members, including prospective members, through outreach and education.

Must be available to work weekends and follow a rotating schedule set every two weeks.

Must maintain regular, reliable, and predictable attendance.

Must work outdoors year-round to identify sales opportunities and promote services.

Must be able to lift and move objects up to 25 pounds as needed.

Must possess basic computer skills and operate office equipment such as phones, scanners, and iPads.

Must organize and file paper documents as part of daily responsibilities.

Must adhere to company policies and procedures at all times to ensure compliance.

Must demonstrate strong attention to detail when processing member transactions.

Must be able to work independently and as part of a team effectively.

Must communicate clearly in both English and Spanish with members and colleagues.

Must be willing to participate in ongoing training and development opportunities.

Must maintain a professional appearance and demeanor at all times.

Nice to have

Experience in customer service, cashier, sales, or hospitality.

Skills & tools

Bilingual communication in English and Spanish.

Customer service and sales engagement.

Outreach and community education.

Tablet and QR code use for applications.

Basic computer and office equipment operation.

Practical notes

This role requires outdoor work and travel within a reasonable commute.

The schedule is flexible and set every two weeks.

Typical interview steps

Hiring processes usually combine a screening conversation with one or more interview rounds. Candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Career growth

Careers in this field grow through a mix of experience, responsibility, and demonstrated results. Early years build skills; later years build ownership. Many professionals switch focus areas or companies to keep growing. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.