Bilingual English and Spanish Member Loyalty Representative

About the role

This role delivers an inclusive, member-first service experience for Oportun members in Newark and beyond. The representative engages directly with customers and communities to educate them about affordable financial services. Success in this position supports Oportun's mission of expanding responsible credit access to underserved consumers.

Most organizations organize this kind of work into small teams with a clear owner for each project. People are expected to set priorities, share progress, and ask for help early. Written communication matters because decisions are often recorded and revisited. Successful professionals in any field share a few habits: they take notes, keep commitments, and communicate in writing. Teams value people who make their work easy to review and build on.

Key facts

What you'll do

Members receive a warm greeting and consistent quality service during every interaction. Transactions are processed accurately while company policies and member privacy are strictly protected. Teamwork and independent work are both required, including unsupervised store shifts that help exceed daily lending and servicing goals. Engagement with people near Oportun stores encourages store visits and helps applicants complete necessary steps. Flyers are shared and community education about Oportun products and services is conducted during marketing events. iPads and QR code scanning assist prospective members in starting applications quickly and accurately. Computer use for three to six hours each day supports administrative tasks and member servicing. Standing assists members during face-to-face contacts, while sitting is allowed for non-facing tasks. Occasional unpacking and organizing of office or cleaning supplies maintains an efficient work area. Oportun's Core Values of being on a mission, working as one, and improving every day are demonstrated by each team member.

Requirements

Candidates must be fully bilingual in English and Spanish. An outgoing, sales-focused attitude and enjoyment of speaking with people are required. A strong commitment to helping members, including prospective members through outreach and education, is essential. Availability to work weekends and flexibility with a rotating schedule every two weeks based on store needs is mandatory. Consistent, reliable, and predictable attendance supports smooth store operations. Willingness and ability to work outdoors year-round to identify sales opportunities and promote products and services is required. The capacity to lift and move objects up to 25 pounds as needed must be present. Basic computer skills and comfort operating phones, scanners, and iPads are necessary. Organizing and filing paper documents should be handled reliably.

Nice to have

Prior customer service, cashier, sales, or hospitality experience.

Skills & tools

Customer service, sales, outreach, bilingual communication, use of iPads and computers, basic office equipment operation.

Practical notes

This role requires outdoor activity, weekend work, and occasional travel within a normal commute. The base hourly rate reflects New Jersey location and experience level. Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

Customer service roles often involve varied schedules and outdoor work. Clear communication and empathy support success in member-facing positions. Regular use of digital tools and point-of-sale systems is common in this field.

Career growth

Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.