Business Operations & Systems Lead

About the role

As the , you will play a pivotal role in optimizing our operational processes and enhancing our systems to drive efficiency and effectiveness across the organization. You will be responsible for analyzing current operations, identifying areas for improvement, and implementing strategic initiatives that align with our business goals. This position requires a strong analytical mindset, excellent problem-solving skills, and the ability to work collaboratively with various teams to ensure seamless operations.

Key facts

What you'll do

• Conduct comprehensive assessments of existing business operations to identify inefficiencies and recommend actionable solutions.
• Collaborate with cross-functional teams to design and implement streamlined processes that enhance productivity and reduce operational costs.
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of operational initiatives and report findings to senior management.
• Lead projects aimed at system upgrades and integrations, ensuring that all stakeholders are aligned and informed throughout the process.
• Facilitate training sessions and workshops to educate team members on new systems and processes, promoting a culture of continuous improvement.
• Monitor industry trends and best practices to ensure that Onwardsearch remains competitive and innovative in its operational strategies.
• Manage vendor relationships and negotiate contracts to secure the best services and tools for operational needs.
• Prepare detailed reports and presentations for executive leadership, summarizing operational performance, challenges, and opportunities for growth.
• Act as a liaison between IT and business units to ensure that technology solutions meet operational requirements and enhance user experience.
• Foster a collaborative environment that encourages feedback and ideas from team members to drive operational excellence.
• Identify and mitigate risks associated with operational processes, ensuring compliance with industry regulations and company policies.
• Support the development of the overall business strategy by providing insights and recommendations based on operational data analysis.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• A minimum of 5 years of experience in business operations or systems management, preferably within a fast-paced environment.
• Proven track record of successfully leading process improvement initiatives that resulted in measurable outcomes.
• Strong analytical skills with the ability to interpret complex data and translate findings into actionable strategies.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Proficiency in project management tools and methodologies, with experience in leading cross-functional projects.
• Familiarity with business intelligence and reporting tools to analyze operational performance metrics.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Experience with vendor management and contract negotiation is a plus.

Nice to have

• Master's degree in a relevant field is preferred.
• Certification in project management (e.g., PMP, Agile) is advantageous.
• Experience in the digital marketing or creative services industry is a plus.
• Knowledge of CRM and ERP systems to optimize business processes.

Skills & tools

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and project management software (e.g., Asana, Trello).
• Familiarity with data visualization tools (e.g., Tableau, Power BI) to present operational insights effectively.
• Understanding of workflow automation tools to enhance operational efficiency.
• Strong problem-solving skills and a proactive approach to identifying and addressing challenges.

Practical notes

• This role is fully remote, allowing for flexibility in work location.
• The position may require occasional travel for team meetings or training sessions, depending on organizational needs.
• Onwardsearch is committed to fostering a diverse and inclusive workplace, encouraging applications from candidates of all backgrounds.
• Interested candidates should apply through the provided link to submit their resume and cover letter for consideration.

META

Company: Onwardsearch

Title: Business Operations & Systems Lead

Listed

location: Remote

Job type: Full-time