Principal Technical Trainer and Content Developer

About the role

The role drives customer and partner adoption through scalable, modern technical learning. It bridges technical training, content strategy, and instructional design to create outcome-focused experiences.

Education roles shape how people learn. Teachers plan lessons, run classes, and assess progress. Trainers and instructors run courses inside companies too. The work mixes preparation, delivery, and feedback. Patience, clarity, and adaptability are the core skills. Education roles are evaluated by learner outcomes and feedback. Most employers provide lesson planning frameworks and regular observation.

Key facts

What you'll do

Live instructor-led and virtual instructor-led training is delivered to customers and partners to build capability and drive platform adoption. Training is structured around personas, use cases, and workflows to focus on real-world application for technical and mixed-experience audiences.

Full-course learning content is designed, built, and maintained for digital and live formats, converting product insights, SME expertise, and release changes into scalable experiences.

Hands-on lab design produces exercises aligned to repetitive workflows, common failure points, and real-world customer and partner scenarios to strengthen practical skill development. Assessments and learning effectiveness are developed through scenario-based knowledge checks and applied activities, using feedback and delivery data to close gaps and improve content.

Work operates through a structured release timeline, evaluating product changes and training impact while updating assets for continuity.

AI tools are used to accelerate drafting, scenario generation, and summarization while maintaining high quality and clarity. Work is managed through structured processes to balance multiple priorities in a fast-paced, release-driven environment.

Requirements

A Bachelor's degree in Instructional Design, Education, or a related field is required.

At least 7 years of experience in technical training, instructional design, or course development in SaaS or enterprise software settings is required.

Demonstrated experience delivering instructor-led training and building full-course learning content for external audiences is required.

The ability to translate complex product functionality into clear, actionable learning experiences is essential.

Experience creating customer-facing education, building hands-on labs and workflow-based training, and developing assessments tied to learning objectives is required.

Strong facilitation, communication, and stakeholder management skills are necessary.

The capability to operate in high-volume, release-driven settings and support global, time-zone-aware delivery is required.

Experience using AI tools to accelerate content development and contribute to scalable global education programs is required.

Practical notes

The role follows a digital-first, release-driven education model within an office-first culture that includes three days a week in the office. Typical interview steps

Education interviews usually include a sample lesson or training session, a planning exercise, and behavioral questions. Candidates may be asked to explain how they adapt to different learners. Qualifications and relevant teaching experience carry the most weight. Interviewers often ask for a sample lesson or training plan. Showing how you adapt to different learners is the strongest signal.

Good to know

Technical training in a fast-moving SaaS environment relies on release-synchronous, modular, and scalable learning content.

AI tools support drafting, scenario generation, and summarization to accelerate content development.

Instructional design follows persona and use-case-driven structures to improve time-to-value and self-sufficiency.

Hands-on labs and assessments reinforce practical application, confidence, and customer retention.

Cross-functional collaboration ensures content accuracy across product, engineering, support, sales, marketing, and legal.

Career growth

Education careers grow from teacher or trainer to lead, head of department, and program director roles. Some professionals move into curriculum design, edtech, or training leadership. Evidence of learner outcomes drives progression. Education careers reward learner results and leadership within teams. Curriculum design and teacher development open the senior paths.