Test Clinical Referrals

About the role

One Medical is seeking individuals to manage clinical referral testing processes. This position supports our mission to provide accessible primary care by ensuring that referral workflows function accurately for patients and providers. The role owner is responsible for executing end to end testing of clinical referral pathways to confirm that patient data moves correctly through our digital systems. You will serve as the primary verification point for referral order entry, status tracking, and result reconciliation across provider networks. This position requires a methodical approach to validating that every referral step meets defined clinical and operational standards. You will partner with clinical and engineering stakeholders to reproduce issues and confirm fixes in a national, distributed environment. The successful candidate will use structured investigation techniques to isolate root causes and document findings for cross functional teams. Ultimately, this role ensures that providers receive timely, accurate information to support continuity of care for patients.

Key facts

What you'll do

• Execute end to end testing of clinical referral workflows to verify that patient information is captured, transmitted, and received accurately.
• Create and run test scenarios that simulate real world referral orders, tracking each step from initiation through completion.
• Identify, document, and escalate bugs or workflow interruptions within the referral management platform using detailed test cases and logs.
• Collaborate with clinical, product, and engineering teams to validate that referral processes align with medical standards and usability expectations.
• Monitor system performance metrics to ensure that patient care transitions are handled correctly and without delay.
• Reconcile data between referral requests, provider responses, and patient records to confirm integrity across systems.
• Support the creation of test environments that mirror production conditions so that new features can be verified before release.
• Develop and maintain traceable test artifacts that map requirements, scripts, results, and defects for audit and review purposes.
• Assist in the design of automated regression suites to reduce manual effort and increase coverage of referral pathways over time.
• Act as a liaison between technical teams and clinical reviewers to translate complex system behavior into clear, actionable feedback.
• Verify that notifications, alerts, and status updates related to referrals are delivered correctly to patients and providers.
• Contribute to continuous improvement initiatives by proposing enhancements that streamline referral workflows and reduce manual steps.
• Perform exploratory testing to uncover edge cases that may not be covered by existing test plans or scripts.
• Document lessons learned from testing cycles and share insights with cross functional partners to prevent future issues.

Requirements

• Ability to work in the United States as verified by E Verify.
• Strong attention to detail regarding clinical data and system workflows.
• Capacity to manage tasks independently in a national, remote friendly environment.
• Eligibility to obtain necessary security clearance or access credentials as required for health system data.
• Experience validating complex workflows in distributed software systems.
• Familiarity with clinical data standards, terminologies, and privacy considerations.
• Demonstrated skill in analyzing processes, mapping steps, and identifying gaps or failures.
• Comfort working with ambiguous requirements and turning them into structured test approaches.

Nice to have

• Experience testing referral, prior authorization, or care coordination platforms in healthcare settings.
• Background collaborating with clinical operations, nursing, or medical affairs teams.
• Knowledge of healthcare interoperability models and data exchange frameworks.
• Familiarity with test management tools, defect tracking systems, and continuous integration practices.
• Experience automating tests for API driven or web based clinical workflows.
• Understanding of patient journey mapping and touchpoint analysis in primary care contexts.

Practical notes

• Full time schedule with standard business hours expectations, though flexibility is provided to accommodate different time zones within national guidelines.
• This position is remote eligible, allowing team members to work from any location within the national framework.
• Benefits begin on the date of hire for team members working 24 or more hours per week.
• Compensation includes a 401K match, paid maternity and paternity leave, and company paid life and disability insurance.
• Employees receive free One Medical memberships for themselves, friends, and family.
• Additional perks include paid sabbatical every five years, commuter benefits, and the option to cash out up to 40 hours of PTO annually.
• One Medical is an equal opportunity employer.