Lab Services Specialist/Member Support Specialist

About the role

One Medical Lab Services Specialist Opportunity in Westport

One Medical is redefining the healthcare experience by making primary care more affordable, accessible, and enjoyable. As a patient-centered practice, we challenge the industry status quo through seamless in-office and 24/7 virtual care, on-site labs, and robust preventive and chronic care programs. Our mission is to transform the journey for patients, providers, employers, and health networks, fostering an environment where our teams can thrive. Recently joining Amazon, we are poised to deliver exceptional care to an even broader community. We are currently seeking a dedicated Lab Services Specialist to join our Westport office.

The Role

In this position, you will serve as the vital link between our patients and the clinical laboratory, ensuring a smooth and reassuring in-office experience. Your primary responsibility is to guide members through a key part of their care journey, from initial contact to final follow-up. You will perform venipuncture and provide essential clinical support while acting as a warm and empathetic ambassador for our practice. This role requires mastery of human connection and a steadfast commitment to service excellence. You will remove barriers to care, ensuring that every interaction reflects the high standards of the One Medical brand.

Key Responsibilities

Your day will be focused on owning the complete in-office cycle for our members. You will coordinate patient intake from arrival through registration, building efficient daily lab workflows that keep flow smooth and waiting times minimal. You will adapt scheduling patterns in real time to support same-day needs while carefully protecting provider capacity. A critical part of your duty involves meticulous specimen collection, where you will check labels, match identifiers, and verify chain of custody to ensure test results are always trustworthy and accurate.

You will prepare the lab spaces, restock supplies, and set equipment to guarantee efficiency for a high volume of patient visits. Communication is a core pillar of this role; you will clearly explain test timelines, review results with members, and answer questions to reduce confusion and anxiety. You will coordinate closely with billing staff to explain fees, insurance details, and payment options directly during the visit. Additionally, you will share concise, helpful updates with clinical partners so they can seamlessly integrate new information into ongoing care plans. You will also monitor lobby conditions, adjust signage, and uphold visual standards that reflect the One Medical brand presence.

Qualifications and Requirements

To succeed in this role, you must hold a current certification in phlebotomy or demonstrate eligibility to test within an allowed timeframe. You are required to hold a current state phlebotomy license or provide proof of eligibility to renew without delay. Success in this position demands reliable punctuality, strong attention to detail, and strict adherence to safety protocols at all times. You must pass a background check and maintain full vaccination compliance.

A fundamental requirement is the ability to use C-I-CARE communication in every interaction, whether clinical or administrative, to effectively guide members through intake, scheduling, and follow-up. This role calls for a strong team player who uses innovative problem-solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every patient interaction. You possess a strong grasp of verbal and written communication, enabling you to identify opportunities and deliver on customer-centric solutions.

Growth and Development

This is an excellent opportunity for a self-aware professional who is eager to develop their strengths and continuously improve. You will thrive in a culture that values feedback and growth, remaining nimble to respond to the evolving needs of patients and the team. Your unwavering drive to help and serve others will create amazing moments for our members and colleagues. If you are passionate about transforming healthcare through human connection and operational excellence, we encourage you to explore this opportunity further.