Float Member Support Specialist

About the role

As a , you will play a crucial role in enhancing the patient experience at our clinical locations. This position involves managing the office environment to ensure it adheres to our high standards while serving as the first point of contact for patient inquiries and feedback. Your efforts will be instrumental in creating a welcoming atmosphere that promotes patient satisfaction and effective healthcare delivery.

Key facts

What you'll do

• Welcome patients as they arrive, guiding them through the check-in process to ensure a seamless and enjoyable visit.
• Uphold the aesthetic and functional standards of the lobby area, ensuring it reflects the One Medical brand and provides a comfortable environment for patients.
• Proactively address and resolve patient concerns, working to eliminate any barriers that may hinder their access to care.
• Collaborate with the Operations Manager, Practice Coordinator, and clinical staff to support various administrative tasks, ensuring smooth daily operations.
• Maintain accurate patient records and assist with scheduling appointments to optimize clinic workflow.
• Monitor and manage inventory of office supplies, ensuring that all necessary materials are readily available for staff and patients.
• Assist in implementing new processes and procedures to enhance operational efficiency and patient satisfaction.
• Participate in team meetings and training sessions to stay updated on company policies and best practices in patient care.
• Foster a collaborative environment by working closely with team members to support shared goals and objectives.
• Utilize electronic health record (EHR) systems to document patient interactions and maintain confidentiality in compliance with HIPAA regulations.
• Engage in continuous learning and professional development to enhance your skills and knowledge in patient support and healthcare operations.
• Act as a liaison between patients and healthcare providers, ensuring effective communication and understanding of care plans.

Requirements

• Proven ability to thrive in a fast-paced clinical setting, demonstrating adaptability and resilience.
• Excellent interpersonal and communication skills, enabling effective interaction with patients and team members.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Experience in a healthcare or customer service role is preferred, showcasing a commitment to patient-centered care.
• Familiarity with office administration and operational procedures, contributing to a well-functioning clinic environment.
• Ability to maintain professionalism and composure in challenging situations, demonstrating conflict resolution skills.

Nice to have

• Previous experience working in a medical office or healthcare environment, providing insight into patient needs and clinic operations.
• Knowledge of electronic health record (EHR) systems, enhancing your ability to manage patient information effectively.
• Bilingual skills, which can help in communicating with a diverse patient population.
• Certification in healthcare administration or a related field, indicating a commitment to professional growth.

Skills & tools

• Proficient in patient relations and customer service, ensuring a positive experience for all visitors.
• Strong office administration capabilities, including scheduling, record-keeping, and inventory management.
• Conflict resolution skills that enable you to address and resolve patient concerns effectively.
• Facility management knowledge to help maintain a clean and organized clinical environment.
• Familiarity with healthcare compliance and regulations, ensuring adherence to industry standards.

Practical notes

This full-time position is based in New York, NY, and offers a competitive salary that reflects your experience and qualifications. One Medical is committed to fostering a diverse and inclusive workplace, and we welcome applicants from all backgrounds. We provide visa sponsorship for qualified candidates who meet our requirements. If you are passionate about improving patient experiences and are eager to contribute to a dynamic healthcare team, we encourage you to apply for the Float Member Support Specialist position at One Medical. Join us in our mission to transform healthcare into a more accessible and patient-centered experience.