Float Member Support Specialist

One MedicalUSA1mo ago

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Job description

About the role

As a key member of the Patient Operations team, this role is designed to provide flexible support across various office locations, ensuring a seamless experience for patients. The ideal candidate will possess excellent interpersonal skills, be proficient in standard office software and patient management systems, and be able to adapt to a fast-paced healthcare environment. This position requires a strong commitment to maintaining high service standards and a willingness to rotate between different clinics.

Key facts

Location: USA

Engagement: Full-time

Team: Patient Operations

What you'll do

Provide operational support at designated office locations, ensuring smooth daily operations and a welcoming environment for patients.
Assist patients with check-in procedures, administrative requests, and other needs, maintaining a high level of service quality.
Collaborate with clinical staff to ensure effective communication and coordination, resulting in a seamless patient experience.
Rotate between multiple office locations, adapting to changing needs and priorities.
Develop and maintain strong relationships with patients, clinical staff, and other stakeholders.
Participate in ongoing training and professional development to enhance skills and knowledge.
Contribute to the development and implementation of process improvements, ensuring efficient and effective operations.
Maintain accurate records and reports, adhering to regulatory requirements and company policies.
Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner.
Collaborate with other teams to achieve shared goals and objectives, promoting a culture of teamwork and collaboration.

Requirements

Ability to work in a float capacity across multiple New York locations, adapting to changing needs and priorities.
Strong interpersonal skills, with the ability to effectively manage patient interactions and build strong relationships.
Proficiency in standard office software, including Microsoft Office and Google Suite.
Experience with patient management systems, including electronic health records (EHRs) and practice management systems (PMS).
Commitment to maintaining high service standards in a fast-paced healthcare environment.
Ability to work effectively in a team-based environment, collaborating with clinical staff and other stakeholders.
Strong communication and problem-solving skills, with the ability to adapt to changing situations.
Ability to maintain accurate records and reports, adhering to regulatory requirements and company policies.
Commitment to ongoing training and professional development, enhancing skills and knowledge in patient operations and healthcare.

Nice to have

Experience working in a healthcare setting, with a strong understanding of patient operations and clinical workflows.
Familiarity with electronic health records (EHRs) and practice management systems (PMS).
Certification in patient services or a related field, such as Certified Medical Assistant (CMA) or Certified Patient Service Representative (CPSR).
Experience working in a float capacity, with the ability to adapt to changing needs and priorities.
Strong analytical and problem-solving skills, with the ability to identify and resolve issues.
Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

Skills & tools

Proficiency in standard office software, including Microsoft Office and Google Suite.
Experience with patient management systems, including electronic health records (EHRs) and practice management systems (PMS).
Strong interpersonal and communication skills, with the ability to effectively manage patient interactions and build strong relationships.
Ability to maintain accurate records and reports, adhering to regulatory requirements and company policies.
Strong analytical and problem-solving skills, with the ability to identify and resolve issues.
Commitment to ongoing training and professional development, enhancing skills and knowledge in patient operations and healthcare.

Practical notes

Benefits include medical, vision, and dental insurance plans, with comprehensive coverage for employees and their families.
Employees receive free One Medical memberships for themselves and three family members or friends, promoting a culture of health and wellness.
Financial benefits include a 401(k) with company match, paid life insurance, and fully paid short and long-term disability coverage.
Time off includes flexible paid leave and a paid four-week sabbatical after every five years of employment, promoting work-life balance and employee satisfaction.
Support services include an Employee Assistance Program and a subscription to Urban Sitter for child and senior care needs, promoting employee well-being and work-life balance.