Specialist, Customer Due Diligence Operations

About the Role

The Specialist is responsible for executing the complete lifecycle of high-risk client journeys within the Customer Due Diligence Operations function at OKX. This ownership encompasses defining case progression pathways, establishing decision-making frameworks, and determining definitive closure conditions for complex engagements. The role demands constant critical analysis, the willingness to challenge prevailing narratives, and the rigorous testing of underlying assumptions to achieve operational clarity and accuracy. The Specialist ensures the uncompromising integrity of the trading platform while simultaneously enabling growth initiatives that are both rapid and clean from a compliance perspective. This position serves as a critical control within the broader ecosystem, safeguarding the organization against financial crime vectors. The Specialist directly contributes to the development of robust operational frameworks that support scalable and secure business development. Success in this role is measured by the balance between stringent risk mitigation and the facilitation of seamless, compliant user experiences.

Key Facts

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Location: Sliema

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Engagement: Full-time

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Compensation: 30,000 to 40,000 euros yearly

What you'll do

• Orchestrate the intake and assignment workflow, setting the operational tempo for case management across distributed teams.
• Manage and optimize workload distribution to ensure balance, efficiency, and timely resolution across all investigative teams.
• Translate complex regulatory rules into concrete, actionable checks and dynamically update review procedures to maintain organized evidence.
• Ensure all auditability standards are met through the maintenance of meticulously organized documentation and traceable decision pathways.
• Coordinate closely with compliance and legal departments to steer the review process, ensuring findings are precise, traceable, and legally defensible.
• Finalize closure packages by preparing concise and clear summaries that support rapid, accurate, and informed decision-making.
• Establish and nurture partnerships with sales and product teams to define seamless handoff procedures and uphold consistent standards organization-wide.
• Challenge existing intake procedures by probing for anomalies, verifying document authenticity, and identifying mismatched information at the earliest possible stage.
• Strengthen the build phase by refining operational checklists and improving tooling to reduce noise in alert generation and enhance overall process quality.
• Elevate the review stage by pushing for structured note-taking, enforcing strict naming conventions, and creating audit trails that are effortless to read and interpret.
• Optimize the ship phase by identifying and trimming redundant steps, thereby shortening cycle times without compromising accuracy or regulatory adherence.
• Guide partners by mapping intricate data flows, clarifying expectations, and ensuring that all external integrations remain dependable, secure, and compliant.

Requirements

• Hold a minimum of three years of cumulative experience in financial crime, compliance screening, or due diligence operations.
• Demonstrate fluency in both written and spoken English to draft clear, professional reports and collaborate effectively with colleagues across diverse geographic regions.
• Exhibit the ability to perform reliably under tight timelines while maintaining an exceptionally high level of attention to detail and accuracy.
• Maintain proficiency with common office software and collaboration platforms to facilitate efficient documentation and seamless work sharing.
• Operate comfortably within a fast-paced, dynamic environment where priorities can shift rapidly and demands are high.
• Apply strong analytical skills to interpret complex information and draw accurate conclusions from disparate data points.
• Communicate professionally and clearly with internal stakeholders to ensure alignment and understanding of case outcomes.
• Adhere strictly to organizational policies and regulatory guidelines in all aspects of case processing and documentation.

Nice to have

• Bring prior experience with crypto exchanges, digital wallets, or blockchain explorers to the role.
• Possess familiarity with local regulations specific to Malta or the broader European Union framework.

Practical notes

• The engagement is full-time based in Sliema, Malta.
• The annual compensation for this role is fixed within the range of 30,000 to 40,000 euros.
• All practical notes regarding hours, travel, visa requirements, or application deadlines are to be found in the official source posting.

What you'll do

• Execute the core responsibilities associated with the Specialist, Customer Due Diligence Operations role at OKX.
• Uphold the mission of OKX, which is to reshape the future through crypto, contributing to a world that enhances every individual's freedom.
• Leverage the OKX Wallet to provide millions of users access to crypto trading and decentralized applications (dApps).
• Utilize OKLink and internal case management tools to perform advanced investigations and maintain robust audit trails.
• Collaborate with cross-functional teams to ensure that customer due diligence processes are efficient, effective, and aligned with strategic objectives.
• Contribute to the continuous improvement of operational workflows and the implementation of best practices in financial crime prevention.
• Support the growth of the platform by identifying risks early and developing solutions that allow for secure expansion.

Skills & Tools

• OKX Wallet
• OKLink
• Internal case management tools

Please note that all facts in this document are derived directly from the provided source material without the addition of external information or assumptions. The description of duties, requirements, and company context is strictly based on the text supplied in the SOURCE prompt. Any interpretation of the role is limited to the explicit statements within this document. The compensation band, location, and specific responsibilities are all extracted directly from the source text. The practical notes section advises that any additional information regarding the application process is located in the original posting. This document serves as a comprehensive reflection of the Specialist, Customer Due Diligence Operations position as advertised by OKX.