Senior TechOps Generalist
Job description
Seen this advert before? That is because we are continuing to grow!
We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.
You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence.
For us, a Generalist isn't about knowing a little of everything, it's a multi-disciplinary role for someone who's deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades.
What is TechOps?
A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between.
We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning.
We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!
Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.
About the role
Octoenergy is building a small and efficient TechOps team and needs an experienced multi-disciplinary specialist to define what TechOps means for the company. The role involves shaping the function, providing enterprise-grade support, driving automation to resolve issues, and leading transformational change. You will work alongside engineering to solve complex problems and ensure operations are secure and scalable.
Key facts
What you'll do
- Act as a multi-domain specialist handling a broad range of enterprise IT responsibilities beyond single-function tasks.
- Define and evolve the TechOps function, setting standards and direction for support and operations.
- Partner with engineering teams to resolve high-impact issues and reduce recurring problems through automation.
- Manage strategic and operational planning to support a cloud-first organization at scale.
- Handle day-to-day incidents and ambiguity while keeping multiple priorities stable across the company.
- Replace on-premises infrastructure approaches with cloud-based solutions where possible.
- Contribute to organizational transformation by identifying opportunities for improvement and execution.
- Serve as a key interface between technical teams and business stakeholders.
- Build processes that enable scalability, reliability, and efficiency.
- Continuously look for ways to eliminate manual work and improve systems.
Requirements
- Extensive experience in Enterprise IT across multiple domains.
- Demonstrated ability to operate in ambiguous and fast-paced environments.
- Strong background in systems, networks, and workplace technology.
- Experience supporting end-users and managing technical operations.
- Proven capability to automate repetitive tasks and solve problems structurally.
- Comfort with cloud-first environments and modern infrastructure approaches.
- Experience working in teams that value ownership and cross-functional collaboration.
Nice to have
- Background in roles such as systems engineer, DevOps, or technical support.
- Experience in organizations moving from on-premises to cloud-based models.
- Familiarity with IT service management and support frameworks.
Skills & tools
- Cloud platforms and infrastructure
- Automation tools and scripting
- Enterprise IT operations
- Incident management and problem resolution
- Support for desktop and workplace technology