Sales & Customer Operations Specialist

About the role

Join a rapidly expanding SaaS company and take on a role in enhancing operational efficiency throughout the customer journey. As a key member of our Quote-to-Cash organization, you will serve as the operational backbone for Sales, Customer Success, Finance, and Compliance, ensuring that every transaction flows seamlessly from quotation to order fulfillment, renewal, and cash collection.

In the capacity of a Sales & Revenue Operations Specialist, your primary focus will be to facilitate smooth operations across the entire Quote-to-Cash cycle. You will act as a reliable operational partner for Go-to-Market, Finance, and Compliance teams, blending precision, speed, and a strong service-oriented mindset.

Key facts

What you'll do

• Assist Sales teams in creating, reviewing, and managing quotations effectively.
• Ensure accurate and timely processing of customer orders, including software license subscriptions, service contracts, and license delivery.
• Review contractual and booking documentation to guarantee compliance, accuracy, and readiness for audits.
• Oversee and process service engagements along with the necessary documentation.
• Maintain and manage customer renewals with a high degree of accuracy and proactive follow-up.
• Provide licensing support to customers and internal stakeholders throughout the entire license lifecycle.
• Offer first-level operational support to Go-to-Market teams through efficient ticket management.
• Collaborate with Cash Collection teams to assist with invoicing and payment follow-up processes.
• Uphold high standards of customer data quality and maintain CRM hygiene.
• Support Quality and Compliance teams by ensuring data integrity across all operational workflows.
• Actively contribute to transformation projects and continuous improvement initiatives.

Requirements

• A minimum of 5 years of experience in Sales Operations, Revenue Operations, or Customer Operations within a software or SaaS context.
• Strong understanding of the Quote-to-Cash cycle, encompassing quotation, order processing, invoicing, and renewals.
• Proficiency in Salesforce is essential; familiarity with other CRM and ERP systems is advantageous.
• Exceptional attention to detail with a results-driven and ownership-oriented mindset.
• Excellent communication skills paired with a genuine customer service orientation and collaborative approach.
• Ability to work independently under pressure in a fast-paced, international setting.
• Experience in contributing to or leading process improvement and transformation initiatives.

Nice to have

• Experience with data analytics tools and methodologies.
• Familiarity with project management frameworks and tools.
• Knowledge of compliance regulations relevant to the software industry.

Skills & tools

• Salesforce
• CRM and ERP systems
• Data management tools
• Project management software

Practical notes

• This position is based in Madrid, ES, and offers a competitive salary package.
• The company provides a permanent contract with various benefits, including private health insurance and meal vouchers.
• Employees enjoy flexible working hours and unlimited vacation, in addition to company-paid volunteer days.
• There are opportunities for professional development, including reimbursement for language classes.
• A relocation package is available for candidates moving from other countries.

Why Join Us

Be part of a high-growth, innovative software company that makes a significant operational impact. You will work in a collaborative, international atmosphere where your contributions are recognized and valued. This role allows you to play a central part in driving customer and operational excellence at scale, while also contributing to meaningful transformation projects that influence the company's operations.

Nexthink stands at the forefront of the digital employee experience management software sector. Our solutions provide IT leaders with unparalleled insights, enabling them to identify, diagnose, and resolve issues at scale that affect employees across various applications and networks before they become noticeable. As the first solution to transition IT from reactive problem-solving to proactive optimization, Nexthink empowers over 1,500 customers to enhance digital experiences for more than 25 million employees. With dual headquarters in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink operates nine offices globally, fostering a diverse and inclusive workforce comprised of over 75 nationalities.

If you seek a dynamic work environment filled with challenges and opportunities for growth, this role is an excellent fit for you!