Sales Operations (Quality, Audit & Compliance Lead)

About the role

In this pivotal position, you will be responsible for establishing and managing quality assurance and compliance initiatives within the sales operations framework. Your primary focus will be to ensure adherence to processes, maintain accurate data, comply with regulations, and foster continuous improvement. This role encompasses various activities, including audit planning, data analysis, testing of controls, training, and cross-departmental collaboration aimed at mitigating risks and enhancing operational efficiency.

Key facts

What you'll do

• Design and implement a risk-based audit program that encompasses various aspects of Sales Operations, including CRM usage, approvals, contracts, quoting and billing (CPQ), licensing, and data integrity.
• Conduct regular audits, which may include sampling or full-scope evaluations as necessary, documenting findings and assessing their impact on the business.
• Track and report compliance metrics and the effectiveness of controls to Sales Operations leadership and relevant stakeholders; monitor the progress of remediation efforts.
• Perform root-cause analyses on recurring issues and collaborate with sales, legal, finance, and product teams to develop, pilot, and implement corrective actions and process enhancements.
• Ensure the accuracy of critical sales data such as Annual Contract Value (ACV) bookings and renewals, while adhering to established data governance standards.
• Maintain and enforce policies, standard operating procedures (SOPs), and documentation related to sales processes, ensuring proper change logs and version control are kept.
• Create and deliver training programs for sales and Sales Operations teams on controls, best practices for CRM usage, compliance with contracts and quotes, and findings from audits.
• Utilize automation and analytics tools to enhance monitoring capabilities, including the development of dashboards, alerts, and automated checks.
• Assist with regulatory or external audit requests and ensure that audit trail evidence is meticulously maintained.

Requirements

• Extensive hands-on experience in Customer Service Quote to Cash operations.
• A minimum of 4 years in roles related to sales operations, internal audit, compliance, finance operations, or similar fields.
• Proven track record in auditing sales processes, CRM systems (such as Salesforce or HubSpot), or CPQ platforms.
• Strong analytical capabilities, with proficiency in SQL, advanced Excel, and business intelligence tools like Tableau or Power BI preferred.
• Demonstrated ability to effect cross-functional change and collaborate effectively with Sales, Finance, Legal, and IT departments.
• Exceptional written and verbal communication skills, with the ability to present findings to both technical and non-technical audiences.

Nice to have

• Experience in a fast-paced technology or software environment.
• Familiarity with regulatory compliance frameworks and standards.
• Knowledge of data governance principles and practices.

Skills & tools

• Proficiency in CRM systems, particularly Salesforce and HubSpot.
• Advanced skills in data analysis tools, including SQL and Excel.
• Familiarity with business intelligence software such as Tableau or Power BI.
• Strong understanding of compliance and audit methodologies.

Practical notes

• The position is based in Madrid, Spain, and offers a competitive salary commensurate with experience.
• Candidates must be eligible to work in Spain and may need to provide documentation for visa purposes if applicable.
• This role may involve occasional travel for audits or training sessions.

Nexthink is at the forefront of a global IT Market Category known as Digital Employee Experience (DEX), which is revolutionizing the way organizations operate. Our innovative solutions provide IT teams with complete visibility across their enterprises, integrating real-time analytics, automation, and employee feedback. This empowers IT professionals to tackle complex challenges, enhance workplace productivity, and ensure employee satisfaction in a digital environment.

With a diverse workforce of over 1,200 employees spanning five continents, Nexthink thrives on collaboration and innovation. We celebrate our employees, referred to as 'Nexthinkers,' and are committed to fostering an inclusive and equitable workplace. Our team comprises individuals from more than 75 nationalities, representing a wide array of cultures and languages.

If you are seeking a dynamic work environment filled with challenges and opportunities for growth, this role could be an excellent fit for you. Here's what we offer:

• A permanent contract along with a competitive salary package.
• Centrally located offices near the iconic Bernabeu Stadium.
• Comprehensive private health insurance (Sanitas) and daily meal vouchers valued at 11 EUR, fully covered by the company.
• A hybrid work model that balances office and remote work, designed to facilitate connections and effective onboarding for new hires.
• Flexible working hours and unlimited vacation, in addition to the standard 23 days of holidays, plus three paid volunteer days.
• A monthly gym subscription reimbursement of up to 25 EUR.
• A flexible compensation plan that includes childcare and public transportation support.
• Up to 50% reimbursement for English and Spanish language classes.
• Access to fresh fruit, cookies, soft drinks, and protein shakes in the office.
• Regular team-building events, pizza talks, and festive celebrations.
• Referral bonuses for successful hires after three months of continuous employment.
• A relocation package for candidates moving from other countries.

Please note that not all benefits may apply to temporary, contract, or internship positions. We recommend checking with your Recruitment Partner for the most current information.

Nexthink is the leader in digital employee experience management software, enabling IT leaders to gain unparalleled insights into their operations. Our solutions allow organizations to proactively optimize their IT environments, ensuring better digital experiences for over 25 million employees across more than 1,500 customers worldwide. With dual headquarters in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink operates nine offices globally.

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