Senior Sales Development Representative

About the role

New Relic is on the lookout for a talented Senior Sales Development Representative to join our dynamic inside sales team in Tokyo. As we continue to grow, this role is crucial in driving our sales pipeline and expanding our customer base. You will play an essential part in identifying new business opportunities and introducing our innovative observability platform to potential clients, making a significant impact on our overall success.

Key facts

What you'll do

• Formulate and implement strategies aimed at generating new sales opportunities through various channels, including social media, email, and direct outreach.
• Conduct thorough research on targeted industries, specific accounts, and influential decision-makers to tailor your approach effectively.
• Organize incoming marketing leads, ensuring they are qualified and ready for follow-up by the sales team.
• Collaborate closely with the sales department to devise effective outreach strategies that resonate with potential clients.
• Engage in outbound calling efforts to secure meetings with prospective customers, effectively communicating the value of our services.
• Oversee the lead nurturing process, maintaining engagement with prospects to keep their interest alive throughout the sales cycle.
• Utilize data analytics to track and report on sales activities, providing insights that can help refine strategies and improve performance.
• Participate in team meetings and training sessions to continuously enhance your skills and share best practices with colleagues.
• Maintain accurate records of all interactions with prospects in our CRM system, ensuring data integrity and accessibility for the team.
• Stay updated on industry trends and competitor activities to identify new opportunities for growth and improvement.
• Foster strong relationships with prospects and clients, building trust and credibility that can lead to long-term partnerships.
• Contribute to a positive team culture by sharing successes and supporting colleagues in achieving their goals.

Requirements

• At least 1 year of experience in an inside sales role, ideally within a foreign-owned SaaS environment.
• Demonstrated proficiency in both outbound and inbound calling techniques, with a focus on effective communication.
• Ability to create persona-based messaging that resonates with different segments of the market and share valuable insights with the team.
• Self-driven and capable of managing a high volume of transactions independently while maintaining attention to detail.
• Familiarity with sales efficiency tools, including CRM systems and email automation platforms, to streamline processes.
• Fluency in Japanese is essential, as you will be communicating with local clients and stakeholders.
• Must possess legal authorization to work in Japan without requiring sponsorship.

Nice to have

• Previous experience using Salesforce as a CRM tool, which can enhance your efficiency in managing leads and opportunities.
• Knowledge of the observability or software analytics industry, providing context for our products and services.
• Experience in a fast-paced sales environment, demonstrating adaptability and resilience in the face of challenges.

Skills & tools

• Proficient in Salesforce and other CRM software for managing customer relationships and sales pipelines.
• Familiar with email outreach tools to facilitate effective communication with prospects.
• Strong skills in pipeline management, ensuring that leads are tracked and nurtured appropriately.
• Competent in conducting account research to identify potential clients and understand their needs.
• Excellent prospecting abilities, allowing you to identify and engage with high-potential leads.

Practical notes

• Please note that visa sponsorship is not available for this position; candidates must already have the right to work in Japan.
• All new hires will be required to undergo a criminal background check as part of the onboarding process.
• Employment is subject to compliance with export regulations where applicable.
• If you need any reasonable accommodations during the application process, please reach out to resume@newrelic.com for assistance.

Join New Relic and be part of a team that values innovation, collaboration, and continuous learning. If you are passionate about sales and eager to contribute to a leading technology company, we encourage you to apply for this exciting opportunity!