Customer Service Coordinator

About the role

As a Customer Service Coordinator at Bamboohr, you will play a pivotal role in ensuring exceptional service delivery to our clients. Your primary responsibility will be to manage customer inquiries and resolve issues efficiently, contributing to the overall satisfaction of our customers. You will work closely with various departments to streamline processes and enhance the customer experience. This position is based in Athens, Piraeus, and offers a dynamic work environment where your contributions will be valued.

Key facts

What you'll do

• Serve as the first point of contact for customer inquiries, providing timely and accurate information regarding products and services.
• Handle customer complaints and issues with professionalism, ensuring resolutions are achieved promptly and effectively.
• Collaborate with internal teams, including logistics and sales, to facilitate smooth order processing and delivery.
• Maintain detailed records of customer interactions and transactions in our customer relationship management (CRM) system.
• Monitor customer feedback and identify trends to improve service quality and customer satisfaction.
• Develop and implement customer service policies and procedures to enhance operational efficiency.
• Conduct regular follow-ups with customers to ensure their needs are met and to gather feedback on their experience.
• Assist in training new customer service representatives, sharing best practices and promoting a customer-centric culture.
• Prepare reports on customer service metrics and present findings to management for continuous improvement initiatives.
• Participate in team meetings to discuss challenges, share insights, and contribute to the development of strategies for better service delivery.
• Stay updated on product knowledge and industry trends to provide informed assistance to customers.
• Foster strong relationships with customers to encourage loyalty and repeat business.

Requirements

• Bachelor's degree in business administration, communications, or a related field.
• A minimum of 2 years of experience in a customer service role, preferably within the logistics or shipping industry.
• Excellent verbal and written communication skills in both Greek and English.
• Strong problem-solving abilities and a proactive approach to resolving customer issues.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• A customer-oriented mindset with a passion for delivering high-quality service.

Nice to have

• Experience in the maritime or shipping sector is a plus.
• Familiarity with additional languages is advantageous.
• Previous experience in training or mentoring junior staff.
• Knowledge of customer service best practices and industry standards.

Skills & tools

• Customer Relationship Management (CRM) software
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Communication tools (email, chat, phone systems)
• Problem-solving and conflict resolution techniques
• Data analysis and reporting tools

Practical notes

• This position is based in Athens, Piraeus, and may require occasional travel to meet with clients or attend industry events.
• The role may involve working flexible hours to accommodate customer needs, including evenings or weekends as necessary.
• Candidates must be eligible to work in Greece and may require visa sponsorship, which will be provided for qualified individuals.

META

Company: Bamboohr

Title: Customer Service Coordinator

Listed

location: Athens, Piraeus

Job type: Full-time

Apply URL: https://neptunelines.bamboohr.com/careers/185

At Bamboohr, we are committed to providing our customers with the highest level of service and support. As a Customer Service Coordinator, you will be an integral part of our team, helping to shape the customer experience and drive our success in the maritime industry. If you are passionate about customer service and looking for an opportunity to grow your career, we encourage you to apply. Join us in making a difference in the lives of our customers and contributing to the success of Bamboohr.