Forward Deployed Engineer

About the role

Neon is seeking a skilled engineer to enhance our partner engineering capabilities. In this position, you will work closely with the sales and customer success teams to streamline the onboarding process for developers, create comprehensive documentation for our customers, and design new features tailored to their needs. Additionally, you will play a vital role in shaping the growth of the partner engineering team and setting operational standards that drive efficiency and effectiveness.

Key facts

What you'll do

• Collaborate with the sales and customer success teams to ensure a smooth onboarding experience for developers, addressing any challenges that may arise.
• Develop and maintain thorough documentation that assists customers in understanding and utilizing our products effectively.
• Design and implement new features based on customer feedback and requirements, ensuring that our offerings remain competitive and user-friendly.
• Lead initiatives to expand the partner engineering team, fostering an environment of growth and innovation.
• Establish and promote best practices for team members, encouraging a culture of continuous improvement and excellence.
• Act as a liaison between technical teams and customers, translating complex technical concepts into understandable terms.
• Participate in regular meetings with stakeholders to gather insights and feedback on product performance and customer satisfaction.
• Analyze customer needs and market trends to inform future product development and enhancements.

Requirements

• A minimum of 5 years of experience in partner engineering or a comparable role that involves direct customer interaction.
• Strong capability in writing and maintaining API documentation for intricate technical products, ensuring clarity and usability.
• Willingness to engage in full-stack development to fulfill specific customer requests, demonstrating versatility and technical proficiency.
• Proven track record of taking ownership of projects and delivering results in a timely manner.
• Experience in leading projects or teams, with a focus on mentoring and guiding less experienced colleagues.
• Must be based in or willing to relocate to Seoul, South Korea, to work closely with the team.
• Proficiency in both English and Korean is required to effectively communicate with diverse stakeholders.

Nice to have

• Familiarity with cloud-based technologies and services, enhancing our ability to serve customers effectively.
• Experience with agile development methodologies, contributing to a dynamic and responsive work environment.
• Knowledge of customer relationship management (CRM) tools to streamline interactions and improve customer satisfaction.

Skills & tools

• Expertise in API documentation and technical writing, ensuring that all materials are clear and accessible.
• Proficiency in full-stack development, with a solid understanding of both front-end and back-end technologies.
• Familiarity with programming languages such as JavaScript, Python, or Ruby, which are commonly used in our tech stack.
• Experience with version control systems, particularly Git, to manage code changes and collaborate with team members effectively.
• Understanding of database management and data modeling to support feature development and customer needs.

Practical notes

The interview process for this position typically spans 4 to 6 hours and consists of three rounds over a period of two weeks, following an initial screening. The process includes a 30-minute screening with the hiring manager, a one-hour review of a take-home project, and a four-hour virtual onsite interview. During the virtual onsite, candidates will participate in two one-hour technical sessions focused on coding and systems design, a one-hour session with the Head of Customer Success, and a 30-minute meeting with the CEO to discuss the company's vision and culture.

This role at Neon offers a unique opportunity to work in a vibrant and innovative environment, contributing to the growth of our partner engineering capabilities while making a significant impact on customer satisfaction and product development. If you are passionate about technology and eager to collaborate with a dynamic team, we encourage you to apply.