Account Manager, Commercial

About the role

You will own the end to end lifecycle for key commercial clients ensuring their ongoing success and growth. Your primary mission is to drive revenue by guaranteeing clients are happy referenceable and extracting maximum value from the Navan platform. You will act as a trusted advisor building deep executive level relationships and aligning client goals with Navan capabilities. A core part of this role involves managing the full client journey from onboarding through optimization and renewals while expanding usage across the entire T E program. You will collaborate tightly with internal stakeholders to solve complex client needs and unlock new expansion opportunities across products and geographies. This position demands ownership of the entire revenue pipeline for your portfolio delivering sustainable growth and strong retention.

Key facts

What you'll do

Manage all post sales activity for Commercial customers through strong relationship building product knowledge planning and execution.

Develop trusted advisor relationships with clients from program administrators up to C suite to ensure program goals are aligned and clients are unlocking maximum value from Navan.

Drive usage of the Navan platform by ensuring clients manage one hundred percent of their T E programs through Navan.

Meet or exceed revenue goals and key performance indicators set for your portfolio.

Identify and execute against opportunities for account expansion including new departments teams geographies products and use cases.

Broaden relationships within accounts by cultivating multiple champions across various teams and levels of the client organization.

Collaborate cross functionally with Sales Product Finance Support and Operations teams to uncover deliver against and anticipate client needs.

Deeply understand Navan product offerings competitive positioning and roadmap to articulate clear customer value.

Travel to customer sites as appropriate to strengthen relationships and support program reviews.

Successfully onboard new clients and ensure they unlock maximum value from Navan throughout their lifecycle as a client.

Own client renewals and upsells or cross sells of adjacent products across the Navan portfolio.

Champion data driven decision making by tracking usage health and advocating for best practices.

Represent Navan at industry events or customer meetings when required to reinforce brand strength.

Proactively identify risks or churn indicators and own mitigation plans to ensure retention.

Maintain accurate pipeline forecasting and reporting to support company wide revenue targets.

Requirements

2+ years of experience in Account Management Sales or related customer facing position within a rapidly growing SaaS company.

Demonstrated track record of high performance and success in managing complex B2B accounts.

Strong communication and presentation skills with the ability to influence at executive levels.

Ability to think strategically problem solve and effectively prioritize work in a fast paced rapidly changing environment.

Exceptional interpersonal skills and a collaborative mindset enabling productive partnerships with cross functional teams.

Comfortable working with data tools and CRM systems to manage pipelines and report outcomes.

Willingness to travel regionally within California and potentially across the US as required by customer needs.

Bachelor degree or equivalent practical experience is required.

Relocation may be required for this role depending on candidate location and business needs.

Practical notes

This role is based in Palo Alto CA or San Francisco CA requiring flexibility for in office collaboration.

Work arrangement details including remote office hybrid or in office expectations are defined in the source engagement notes.

Travel expectations require regional trips within California and occasional national travel to support client programs.

Visa sponsorship information and specific work hour commitments are outlined in the source engagement documentation.

Candidates must be authorized to work in the United States for this position without requiring sponsorship unless explicitly noted in the source.

Deadline for application review is tied to source scheduling and will be specified in the source engagement details.

Account Manager Commercial at Navan demands a proactive self starter who thrives in dynamic high growth environments. You will own critical strategic accounts driving retention expansion and long term value. Success in this role depends on your ability to combine strong relationship skills with rigorous analytical thinking. You will frequently act as the primary point of contact ensuring client satisfaction at every stage of the journey. The position requires adaptability as you navigate shifting priorities and evolving platform capabilities. Cross functional collaboration is central as you work alongside Sales Product and Operations to deliver seamless client experiences. Your impact will be measured by revenue growth client health and advocacy within the T E ecosystem. This role offers the opportunity to shape account strategy and directly influence company wide outcomes.