Enrollment Specialist

About the role

This role contacts patients to arrange first appointments and coordinates closely with the care team. The specialist explains the eating disorder care program and documents each interaction to support patient access.

Most organizations organize this kind of work into small teams with a clear owner for each project. People are expected to set priorities, share progress, and ask for help early. Written communication matters because decisions are often recorded and revisited. Successful professionals in any field share a few habits: they take notes, keep commitments, and communicate in writing. Teams value people who make their work easy to review and build on.

Key facts

What you'll do

Outbound calls and messages schedule the first patient appointment so prospective care can begin quickly. Daily outreach volume is managed to keep the schedule full and reduce patient wait times. Follow-ups and touchpoints are documented consistently to maintain continuity of the patient journey. Program details are explained clearly and with compassion to reduce confusion for patients during vulnerable moments. Common questions or concerns are navigated using established guidance to lower barriers to care.

Requirements

Phone-based experience in enrollment, intake, scheduling, customer support, admissions, aesthetics, or related fields is expected as a core requirement. Clear communication combines warmth with confidence in every exchange to build patient trust. Reliability appears in consistent follow-ups and organized handling of tasks to meet process standards. Comfort with scripts and strict processes supports a stable workflow and adherence to compliance. Availability covers morning, afternoon, and evening shifts, with weekend flexibility as an advantage for coverage.

Practical notes

This remote role depends on reliable connectivity and a quiet workspace for calls to protect patient privacy. Clear procedures guide each patient interaction to maintain consistency and regulatory compliance. for the most current requirements and documentation.

Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

Digital health roles often involve structured scripts and compliance standards to protect sensitive information. Communication tools support phone, text, and secure documentation for patient records. Team collaboration helps balance workload and align patient needs with clinical capacity. Performance incentives reward consistent scheduling and strong results that support care access. Entry level pathways exist in patient access and enrollment fields to develop specialized skills.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.

About the company

Nabi Health is a fast-growing digital health platform helping people access high-quality eating disorder care covered by insurance. We match patients with registered dietitians and help them get scheduled quickly and compassionately. We're hiring a Patient Enrollment Specialist who is warm, organized, and proactive with follow-ups.