Billing, Credentialing & Back-Office Operations Coordinator

About the role

You work independently in a fully remote, growth-stage healthcare environment with strong attention to detail and collaboration across operations leadership.

Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.

Key facts

What you'll do

Daily billing tasks are executed, including claims submission, reconciliation, and follow-up to maintain cash flow. Claim denials are tracked and resolved, with payer follow-up to secure timely reimbursement for the organization. Revenue cycle reporting is supported, and operational efficiency improvements are proposed in collaboration with operations leadership. Credentialing and payer enrollment are managed for new Registered Dietitians to enable billable services. Provider licenses, credentials, and payer statuses are maintained current to reduce enrollment delays. Provider capacity is monitored to align with patient growth and demand. Provider and administrative data are kept accurate across internal systems to support reporting and operations. Scheduling, data entry, and clinician administrative duties are handled as needed to support the team. Workflows are streamlined with leadership to build scalable operational processes as the business grows. HIPAA and payer requirements are complied with across all billing and administrative activities.

Requirements

Healthcare administration experience of 1+ years is required. Prior experience with medical billing, insurance claims, denials, or RCM workflows is required. Strong organizational skills and exceptional attention to detail are required. Comfort with EMRs, billing software, spreadsheets, and Google Workspace is required. Ability to work independently in a fast-paced, fully remote environment is required.

Nice to have

Experience with credentialing, payer enrollment, or provider onboarding is preferred. Experience in behavioral health, nutrition, or eating disorder practices is preferred. Familiarity with EMRs such as SimplePractice, Healthie, or similar systems is preferred. Working knowledge of CPT and ICD-10 codes is preferred.

Skills & tools

General healthcare administration skills are used, including knowledge of billing systems and EMRs. Common practice management and scheduling tools support operational efficiency.

Practical notes

This fully remote role requires reliable self-direction and consistent communication within a distributed team. Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Roles in healthcare operations often combine compliance, data accuracy, and cross-functional coordination. Billing and credentialing workflows support clinical service delivery in value-based care organizations. EMR systems and billing platforms are central to daily work in this type of position. Clear, timely communication is important when collaborating with clinicians, payers, and patients. This role operates within a mission-driven, growth-stage company focused on eating disorder and behavioral health care.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.