Operational Excellence Manager

About the role

In this role, you will be instrumental in enhancing internal processes to boost efficiency, scalability, and quality throughout the organization. Your focus will be on analyzing existing workflows, implementing strategic improvements, and ensuring that operational requirements align seamlessly with product development efforts. This position offers the opportunity to work within a growing function, making a significant impact on the overall performance of the company.

Key facts

What you'll do

• Lead comprehensive improvement projects by pinpointing inefficiencies, conducting thorough root-cause analyses, and deploying scalable solutions to enhance operational workflows.
• Oversee the entire project lifecycle, which includes defining project scope, assessing risks, managing dependencies, and coordinating with various stakeholders to ensure successful project execution.
• Serve as the primary liaison between the Operations and Product teams, ensuring that the tools and systems in place effectively support the actual workflows of the organization.
• Incorporate artificial intelligence and automation technologies into existing processes to minimize manual tasks while ensuring essential human oversight is maintained.
• Take charge of or assist with Computer System Validation (CSV) for systems that impact Good Practice (GxP) compliance, ensuring that all documentation and change control measures are meticulously followed.
• Facilitate change management initiatives by engaging stakeholders and ensuring that new processes are effectively adopted across the organization.
• Create and maintain high-quality documentation, including Standard Operating Procedures (SOPs), process maps, and decision logs, to ensure clarity and compliance.
• Establish and track Key Performance Indicators (KPIs) to evaluate the effectiveness of process changes and improvements.
• Develop training resources and provide coaching to team members on new workflows and the effective use of AI tools to enhance productivity.

Requirements

• A minimum of 4 to 6 years of experience in Operational Excellence, process improvement, or general operations, with a proven track record of success.
• Demonstrated ability to lead cross-functional projects that require collaboration across various teams and departments.
• Practical experience in working within validated environments and actively participating in Computer System Validation (CSV) activities for GxP systems.
• Proficiency in utilizing AI tools effectively and critically in a professional context to drive operational improvements.
• Strong background in process analysis, continuous improvement methodologies, and making data-driven decisions that positively impact the organization.
• Excellent writing skills, with a strong emphasis on producing high-quality documentation that meets industry standards.
• Ability to thrive in a developing department where processes and frameworks are still being established and refined.
• Exceptional communication skills that enable you to influence and engage stakeholders in a dynamic, fast-paced environment.

Nice to have

• A professional background in life sciences, particularly in areas such as drug development, clinical trial recruitment, or expanded access programs, would be advantageous.
• Familiarity with project and process management software like Smartsheet or similar tools to enhance project tracking and management efficiency.

Skills & tools

• Expertise in process mapping and documentation techniques
• Proficient in root-cause analysis methodologies
• Knowledgeable in GxP and Computer System Validation (CSV) processes
• Experienced in change management strategies and practices
• Skilled in data analytics and KPI tracking to measure performance
• Competent in integrating AI and automation into operational processes

Practical notes

• This position is a hybrid role based in our Amsterdam office, allowing for a combination of in-office and remote work.
• Candidates must reside within a reasonable commuting distance from the Amsterdam office to be eligible for consideration.
• Mytomorrows is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where all employees can thrive.

Join us at Mytomorrows and play a pivotal role in shaping the future of operational excellence within our organization. Your expertise will help us streamline processes and enhance our capabilities, ultimately contributing to our mission of improving patient access to innovative treatments.