Manager, Mission Control

About the role

You will oversee the daily operations of our autonomous vehicle fleet from our control center, ensuring the highest standards of safety and efficiency are met consistently. This position owns the management of personnel and processes that keep our driverless technology functioning around the clock in a dynamic urban environment. You will lead a dedicated team focused on real-time monitoring and incident response for our robotaxi services, maintaining constant situational awareness. The role requires a proactive approach to identifying potential operational risks before they escalate into larger issues. You will be responsible for fostering a culture of safety and reliability within the Mission Control team. This involves mentoring staff and implementing best practices that align with Motional's commitment to autonomous vehicle excellence. Your decisions will directly impact the passenger experience and the integrity of our autonomous operations.

Key facts

What you'll do

• Supervise the daily performance and safety of autonomous vehicles on public roads, analyzing metrics and identifying trends.
• Manage a team of operators and support staff within the control center environment, fostering collaboration and accountability.
• Establish and maintain operational protocols for fleet management and remote assistance, ensuring clarity and compliance.
• Analyze performance data to improve response times and safety outcomes, driving continuous improvement initiatives.
• Coordinate with engineering and field operations departments to resolve technical issues swiftly and effectively.
• Monitor fleet health and vehicle status remotely, utilizing advanced tools to preemptively address potential failures.
• Lead incident response efforts, guiding the team through complex scenarios with precision and adherence to safety guidelines.
• Optimize scheduling and resource allocation to guarantee adequate coverage during peak operational hours.
• Serve as the primary liaison between the control center and on-road personnel, facilitating seamless communication.
• Implement quality assurance measures to evaluate operator performance and adherence to standard operating procedures.
• Develop training materials and conduct sessions to ensure the team is proficient in the latest operational protocols.
• Utilize fleet management systems to track vehicle locations, battery levels, and maintenance schedules in real time.
• Review and refine incident response protocols based on historical data and evolving best practices in the industry.
• Collaborate with cross-functional teams to integrate feedback and enhance the overall reliability of the robotaxi service.

Requirements

• Proven experience in a management or leadership role within an operations or logistics environment, demonstrating a track record of success.
• Ability to work in a high-pressure, 24/7 operational setting, maintaining composure and decision-making capabilities at all times.
• Strong communication skills for coordinating complex technical tasks and conveying information clearly to diverse stakeholders.
• Experience with fleet management software or remote monitoring systems, showcasing technical proficiency and adaptability.
• A demonstrated history of implementing operational protocols and ensuring strict compliance with safety standards.
• The capability to lead and develop team members, providing mentorship and constructive feedback to promote professional growth.
• Exceptional problem-solving skills, with the ability to analyze situations rapidly and determine effective solutions.
• A commitment to continuous learning, staying updated on advancements in autonomous vehicle technology and operational methodologies.

Nice to have

Not applicable; the source document does not specify any preferred qualifications or skills beyond the core requirements.

Practical notes

This is a full-time position that requires availability to work shifts in a 24/7 operational environment, including nights, weekends, and holidays. The role is based in Las Vegas, Nevada, United States, and may require travel within the designated operational area as needed for fleet oversight. Applicants must be authorized to work in the United States and meet all local regulatory requirements for employment in the state of Nevada. Please submit your application through the official company careers portal to be considered for this opportunity. The selection process will involve a review of qualifications, followed by interviews to assess suitability for the role.