Sales Support Associate

About the role

The Sales Support Associate plays a vital role in supporting our expanding sales team by addressing inquiries, ensuring data integrity, conducting research, and assisting Account Executives in making informed decisions. This position also involves maintaining the functionality of our sales tools and systems.

Key facts

What you'll do

• Manage data maintenance tasks, including account hierarchy adjustments, account merging, and contact updates.
• Provide initial support for sales inquiries through the Sales Operations Case Queue, including triaging and resolving cases as appropriate.
• Act as a point of escalation for other sales support functions needing assistance from Sales Operations.
• Update data, such as account and territory assignments, and manage user administration in sales tools.
• Identify trends in issues and requests, suggesting improvements in processes and training.
• Configure and set up tasks in Salesforce.com and other sales tools.
• Adapt to changing priorities and respond to varying volumes of requests.
• Quickly learn assigned tasks and contribute to the development of documentation and standard operating procedures.
• Analyze data to identify trends and generate insights, including writing SQL queries for process automation.
• Create dashboards using Sigma/Tableau and analyze code segments regularly.
• Collaborate with internal teams across different time zones and gather project requirements.

Requirements

• A minimum of 2.5 years of experience in sales operations is preferred, with a graduate degree in any discipline.
• Proficient in Salesforce with a basic understanding of its key objects: account, contact, lead, and opportunity.
• Experience with data management tools such as Data Loader and Demand Tools, along with familiarity with research databases like ZoomInfo and Crunchbase.
• Knowledge of sales productivity tools such as LeadIQ and Cognism is preferred.
• Experience with ticketing or case management systems like Salesforce, Zendesk, or Jira.
• Ability to manage large datasets effectively.
• Understanding of the sales cycle and data segmentation processes.
• Proficient in Microsoft Office or G Suite, with intermediate skills in Advanced Excel and Macros.
• Strong analytical skills, attention to detail, and problem-solving capabilities.
• At least 3 years of experience in SQL and automation skills in SQL/BI.
• Good knowledge of data warehousing concepts.
• A bachelor's degree or higher in Operations, Business, Project Management, or Engineering.
• Creative and proactive mindset with a collaborative approach.

Behavioral & Engagement Expectations

• Team-oriented with a willingness to accept feedback.
• Active contributor in team meetings.
• Strong stakeholder management skills.
• Ability to handle repetitive tasks while maintaining a customer-focused mindset.
• Proficient in analytical thinking and problem-solving.

Perks & Benefits

• Company-standard MacBooks.
• Competitive salary and equity options.
• Comprehensive health coverage, including dental, travel insurance, and life insurance.
• Generous parental leave policies, offering 20 weeks of paternity leave and 26 weeks of maternity leave.

About MongoDB

MongoDB is designed for adaptability, enabling both our customers and employees to innovate swiftly. We have transformed the data platform landscape for the AI era, allowing developers to create and disrupt industries through software. Our unified data platform, the most widely available globally, supports organizations in modernizing legacy systems and embracing innovation. MongoDB Atlas, our cloud-native platform, is the only globally distributed, multi-cloud data platform available on AWS, Google Cloud, and Microsoft Azure.

With a global presence and over 67,000 customers, including 75% of the Fortune 100, MongoDB is at the forefront of the next software era. Our Leadership Commitment guides our decision-making, interactions, and success.

We prioritize the personal growth and business impact of our employees by fostering a supportive culture. We offer various resources, including employee affinity groups and generous parental leave, to support our team members' well-being throughout their professional and personal journeys. Learn more about our work culture and how you can contribute to making a difference.

MongoDB is dedicated to providing necessary accommodations for individuals with disabilities during the application and interview process. Please inform your recruiter if you require assistance.

MongoDB is an equal opportunity employer.

Req ID - 425501