Sr Manager Business Operations

About the role

This role defines and drives expansion strategy for May Mobility in Ann Arbor. You will translate market signals into concrete growth roadmaps. The position bridges strategy, product, and commercial teams to shape where and how the company scales its autonomous vehicle services.

Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.

Key facts

What you'll do

Expansion opportunities across geographic and vertical markets are evaluated using demand signals, revenue potential, and operational readiness.

Market opportunity is analyzed using tools like Gridwise to understand and gauge potential. RFPs are managed and proposals are written to support commercial growth.

PUDO placement and frequency are scoped and refined in partnership with the Product team. Gaps in current PUDO infrastructure are identified, and recommendations are made to drive ridership and revenue.

Resource allocation is prioritized by quantifying the revenue potential of expansion markets. Demand generation metrics and KPIs are tracked and reported.

Escalation patterns are documented and fed into systemic improvements, including playbooks, runbooks, and process updates.

Requirements

The posting states a pay range of $108000 to $134000.

Ambiguous, multi-variable problems are broken into testable parts using strong analytical thinking. New technical and product concepts are quickly learned and applied, demonstrating learning agility. Multiple workstreams and stakeholders are managed without losing alignment. Sound decisions are made in fast-moving environments with ownership of site outcomes.

Experience includes 3 5 years in demand planning, market analysis, strategy, or related analytical roles. Quantitative skills are used to build models, work with large datasets, and turn data into clear recommendations. Cross-functional experience spans product, sales, and technical teams. Knowledge of mobility, transportation, or autonomous vehicles is a strong advantage. Knowledge of ridehail operations or PUDO dynamics is highly desirable. Complex analysis is distilled into executive-ready insights using excellent communication skills. Independence is maintained in a fast-moving environment with a bias to action. Proficiency is demonstrated with Excel, Google Sheets, SQL, or data visualization tools such as Tableau or Looker.

Practical notes

This role requires a Bachelor's degree or equivalent experience. Employment is full-time based in Ann Arbor, with possible travel. Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Roles in business operations translate data into strategic decisions. Analytical thinking connects market signals to actionable plans. Cross-functional communication aligns technical and commercial stakeholders. Tools like Gridwise support market opportunity analysis. Structured feedback loops improve product and operations over time.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.