Technical Program Manager

About the role

We are seeking a Technical Program Manager who will be responsible for steering intricate infrastructure projects. This position requires you to lead cross-functional teams in the execution of essential technical initiatives. Your role will be pivotal in ensuring that projects achieve their goals within the established timelines.

Key facts

What you'll do

• Oversee the entire lifecycle of technical programs, from initial concept to final deployment.
• Collaborate with engineering, product, security, compliance, and operations teams to outline project scope and identify dependencies.
• Develop comprehensive project plans, monitor progress, and clarify team roles and responsibilities.
• Proactively identify and manage potential project risks, creating mitigation strategies as necessary.
• Provide regular updates on project status to leadership and stakeholders, ensuring transparency.
• Coordinate efforts across various teams to manage technical interdependencies and optimize resource allocation.
• Facilitate discussions among technical teams to eliminate obstacles hindering progress.
• Enhance the delivery of engineering projects by applying agile methodologies.
• Ensure that all project documentation and communications are well-organized and easily accessible.
• Oversee project budgets and resource management to ensure efficient use of funds.

Requirements

• A Project Management Professional (PMP) certification is required, or you should be in the process of obtaining one.
• A Bachelor's degree in Computer Science, Engineering, or a related technical discipline is necessary.
• A minimum of 5 years of experience in managing complex, cross-functional SaaS or infrastructure engineering programs, particularly in DevOps, Security, and Cloud environments.
• Familiarity with compliance frameworks such as FedRAMP, ISO 27001, and NIST 800-53 is essential.
• Experience with DevOps tools and practices, including Terraform, Docker, Kubernetes, Infrastructure as Code, and CI/CD methodologies.
• A solid understanding of software development processes and agile methodologies, including Scrum and Kanban.
• Proven ability to work collaboratively with engineering, product, and operations teams.
• Exceptional communication skills, both written and verbal, with a knack for influencing stakeholders effectively.
• Proficiency in project management tools such as JIRA, Confluence, or Asana is required.
• A strong sense of urgency and ownership in managing projects is crucial.

Nice to have

• A mindset characterized by humility, openness, and curiosity when tackling problems and strategizing.
• Strong active listening skills, with an emphasis on understanding the needs of both team members and customers.
• A passion for collaboration and sharing knowledge within the team.
• A team-oriented approach that prioritizes the success of both the team and the customer.
• Comfort with ambiguity and the capability to clarify complex situations for the team.

Skills & tools

• Project Management Professional (PMP)
• Computer Science expertise
• Engineering background
• SaaS knowledge
• Infrastructure proficiency
• DevOps experience
• Security awareness
• Cloud computing skills
• Familiarity with compliance standards such as FedRAMP, ISO 27001, and NIST 800-53
• Proficiency in tools like Terraform, Docker, Kubernetes, and CI/CD practices
• Understanding of agile methodologies, specifically Scrum and Kanban
• Experience with project management software such as JIRA, Confluence, and Asana

Practical notes

• Candidates must have authorization to work for any employer in the hiring country, as visa sponsorship is currently not available.
• The approved hiring locations include Canada, the UK, and 36 U.S. states: Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia.
• The total compensation package includes a target base annual salary ranging from $155,000 to $170,000, along with bonus opportunities, company stock options, and a comprehensive benefits package that includes health insurance, paid time off, and a 401k plan. The upper end of the salary range is reserved for candidates with significant experience in high-cost labor markets.
• All employees are expected to comply with company security policies and guidelines regarding the use of electronic resources and data protection.
• Mark43 is dedicated to fostering an inclusive environment and will provide reasonable accommodations for qualified individuals with disabilities. For accommodation requests, please reach out to recruiting@Mark43.com.