Software Development Engineer III, Logistics API

About the role

Mapbox is seeking a Software Development Engineer III to join the Directions and Logistics APIs team, where you will own the design and operation of critical routing and optimization services that power navigation for millions of users. You will be responsible for architecting scalable services that handle millions of daily requests while meeting strict latency and reliability requirements. In this role, you will drive the implementation of robust logistics APIs that enable delivery companies to optimize complex workflows. You will collaborate closely with cross-functional partners to translate product requirements into resilient technical solutions. This position requires thoughtful integration of AI into engineering workflows to enhance both development velocity and system quality. You will participate in on-call rotations and take ownership of incident response to ensure continuous system stability. This is an opportunity to shape the future of location-aware logistics on a global scale.

Key facts

What you'll do

• Design and implement scalable services for our API and routing engine tiers, following best practices for deployment, resilience, and observability.
• Design and improve services that power the data consumption and storage of the routing data.
• Drive the design, development, and testing of Mapbox tools to ensure high quality and maintainability.
• Shape internal tools and automations to make the whole engineering life easier and fun.
• Drive design and development of services quality metrics and analytics to inform product decisions.
• Run and design experiments to evaluate the quality, reliability, and capacity requirements of our user-facing navigation products.
• Participate in end-to-end feature implementation within the larger navigation team; review code and design documents, shepherd feature releases, and participate in an on-call rotation.
• Work with product owners, sales engineering, and management to drive future product direction based on data and user needs.
• Collaborate with navigation engineers to optimize routing algorithms for performance and accuracy in logistics scenarios.
• Contribute to the definition of service-level objectives and ensure that systems adhere to agreed reliability targets.
• Implement monitoring and alerting strategies that provide actionable insights into system behavior and performance.
• Support the expansion of the Directions and Logistics APIs into new markets and use cases.
• Mentor junior engineers by providing guidance on architecture, coding standards, and debugging techniques.
• Evaluate new technologies and propose integrations that improve development efficiency and system resilience.

Requirements

• 5+ years of experience in engineering web services in either Rust or Typescript (Node.js).
• Experience building highly-available API services within container-based environments (e.g., Docker, ECS, Kubernetes, etc. on AWS).
• Proficiency in implementing monitoring instrumentation, triaging incidents, resolving customer issues, and continuous product improvement.
• Knowledge of operating systems and distributed systems (e.g., fault-tolerance, consistency, service discovery, etc.).
• Proven ability to design long-term technical strategies that balance immediate product delivery with the reduction of systemic technical debt across multiple departments.
• Extensive experience driving high-visibility initiatives that improve engineering standards and operational excellence for the cross-functional teams.
• Strong English verbal and written communication skills (B2 level minimum). Mapbox has offices across the globe. You should communicate about complex ideas concisely to an audience worldwide.
• Experience or interest in solving geo-spatial problems.
• A desire to work with individuals with diverse backgrounds, perspectives, and experiences.
• Enthusiasm for learning and knowledge sharing in a multidisciplinary environment, supported by mentorship experience and strong written and verbal communication skills.
• A rigorous approach to problem solving, using experiments and data analysis to drive quality of service improvements.
• Commitment to maintaining a healthy work-life balance while delivering high-quality results in a fast-paced environment.
• Willingness to engage in technical discussions that influence product strategy and long-term platform decisions.
• Ability to translate ambiguous requirements into concrete technical tasks with clear acceptance criteria.