Sales Specialist - New Center Opening

About the role

As a Sales Specialist at the new Lucid Studio in Mission Viejo, you serve as the primary point of contact for customers throughout their ownership journey, guiding them from initial inquiry through seamless transaction facilitation and final delivery. You own the entire customer experience by building meaningful relationships, articulating the value of Lucid vehicles, and ensuring every interaction reflects the Compromise Nothing philosophy. This role requires you to act as a trusted advisor who balances performance and sustainability, design and engineering, to demonstrate how Lucid Air and Lucid Gravity redefine expectations in their segments. You will collaborate closely with delivery and operations teams to coordinate appointments, manage timelines, and resolve any roadblocks that could impact the customer journey. Your success is measured by your ability to create exceptional customer journeys, foster long-term loyalty, and drive adoption of sustainable transportation in the Southern California market. You will be a key representative of Lucid's brand, upholding the highest standards of integrity and excellence in every interaction. If you are achievement-oriented and thrive in a goal-focused environment, this position offers a career-defining opportunity to shape the future of mobility.

Key facts

What you'll do

Coordinate the end-to-end customer journey from initial lead engagement through final delivery, ensuring a seamless and personalized experience for each client.

Partner with the delivery operations team to manage vehicle allocation, scheduling, and logistics, proactively communicating status and resolving potential delays.

Articulate the performance, efficiency, and design attributes of Lucid Air and Lucid Gravity, translating technical specifications into clear customer benefits.

Build and maintain strong relationships with customers, dealers, and partners to drive brand loyalty and generate sustainable referral business.

Own the configuration and pricing process, guiding clients through options, availability, and transparent contract details with integrity.

Monitor inventory levels and market demand to provide input on vehicle allocation and merchandising strategies that optimize studio performance.

Utilize CRM tools to track all customer interactions, document preferences, and ensure timely follow-up on commitments and delivery milestones.

Support marketing and community engagement initiatives by representing Lucid at events, test drive appointments, and local activations in the Mission Viejo area.

Maintain a thorough understanding of Lucid's service network, warranty offerings, and ownership programs to address post-sale questions with confidence.

Exceed sales targets by identifying new business opportunities, nurturing a strong sales pipeline, and closing deals that align with customer needs.

Educate customers on sustainable driving behaviors, charging options, and total cost of ownership to reinforce Lucid's commitment to environmental leadership.

Collaborate with internal stakeholders to gather feedback on customer preferences and product insights that inform future vehicle enhancements.

Demonstrate superior time management and organizational skills to balance multiple priorities in a fast-paced retail environment.

Serve as a brand ambassador in the community, embodying Lucid's values of innovation, excellence, and uncompromising integrity in every professional interaction.

Requirements

You possess a valid driver's license and maintain a clean driving record suitable for representing Lucid in customer-facing activities.

You are legally authorized to work in the United States, and you do not require sponsorship for employment at this time.

You are at least 18 years of age, demonstrating professional maturity and judgment in all customer interactions.

You meet all background check and compliance requirements as mandated for representation of Lucid and its premium brand standards.

You have the right to work in the United States without restriction, ensuring full compliance with federal and state employment laws.

You pass any required drug screening and health assessments as part of the onboarding process for safety-sensitive retail operations.

You agree to adhere to Lucid's code of conduct, policies, and procedures, maintaining confidentiality regarding customer and company information.

You commit to following all workplace safety protocols and retail guidelines to ensure a secure environment for customers and team members.

Nice to have

Experience in luxury automotive sales or high-touch customer service environments.

Familiarity with electric vehicles and sustainable transportation concepts.

Strong proficiency in using CRM software and productivity tools.

Excellent verbal and written communication skills with the ability to tailor messaging for diverse audiences.

Practical notes

This role operates on a full-time schedule with consistent daytime hours aligned with studio operating times.

Travel is limited to the local area around the Mission Viejo location for customer visits and coordination with partners.

No visa sponsorship is available for this position at this time.