People Operations Generalist

About the role

Liftoff is seeking a full-time People Operations Generalist to join our People Operations team. This role provides complete people operations support across the employee lifecycle, including answering employee inquiries through our HR ticketing system, leave management, benefits support and administration, onboarding and off-boarding, immigration support, and partnership with our People Business Partner team. We strive to deliver a best-in-class employee experience to all of our employees globally. You will provide support primarily for the Americas region (the United States, Brazil, and Canada), while also assisting with people-related programs that impact our global population, including our bi-annual merit and promotion process and employee engagement surveys. The successful candidate will own the execution of core HR processes with a focus on accuracy, compliance, and employee confidentiality. You will act as a key liaison between employees and the broader People team, ensuring timely resolution of inquiries and issues. This position requires a proactive mindset to manage routine requests while anticipating potential gaps in process or data integrity. You will be responsible for maintaining the integrity of employee data and lifecycle events within global systems. The role demands strong collaboration across distributed teams and a commitment to upholding company policies and regulatory requirements.

Key facts

What you'll do

Serve as the first point of contact for employees' HR-related inquiries through our HR Ticketing system, maintaining confidentiality and providing an excellent employee experience.

Manage the global HR onboarding and offboarding process for all new hires and terminations, with a focus on the Americas region, including coordinating payroll paperwork, benefits administration, and ensuring compliance with work authorization for new hires.

Manage and administer all compliance-related training globally.

Manage current employee data in our global HRIS system; experience with UKG/Ultipro is a strong plus.

Maintain accurate employee records, ensuring the integrity of employee data.

Administer leave of absence compliance to support a seamless employee experience through Cocoon, our US-based leave management system.

Provide additional leave support outside of Cocoon for our Canada- and Brazil-based employees.

Support benefits administration and partner with our international benefits providers across the Americas.

Support the team during performance and compensation cycles, including our bi-annual merit and promotion process.

Support employee engagement surveys and other people programs impacting our global population.

Serve as a backup for EMEA/APAC-related onboarding, offboarding, leaves, benefits, and employee questions.

Collaborate with the broader People Operations team to help implement and improve effective company-wide people processes.

Review and audit process flows to identify areas for improvement in the employee experience.

Perform other duties as assigned to support the People Operations team and company initiatives.

Requirements

Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.

2+ years of HR Generalist/Operations experience working in fast-paced technology environments; start-up and public company experience preferred.

PHR or aPHR certification OR willingness to obtain certification within 18 months of hire.

Experience managing global HR systems, preferably UKG/Ultipro.

Prior experience with leave administration in the US; experience with Canada and Brazil is a plus.

Familiarity with ticketing systems, including reassigning, categorizing, and updating tickets, is a plus.

Strong organizational skills with a high attention to detail and a commitment to workplace integrity.

Excellent verbal and written communication skills, with the ability to give and receive open, constructive feedback in a way that cultivates trust and respect.

Proven analytical thinking, problem-solving, and decision-making skills.

A customer-focused, get-it-done attitude delivered with a high level of professionalism and discretion.

You will have a Growth Mindset with a willingness to continuously improve processes and your own skillset.

You are comfortable working autonomously in a fast-paced environment with minimal direct supervision.

You possess strong judgment and the ability to handle sensitive information with discretion.

You are able to manage multiple priorities and meet deadlines in a dynamic, changing environment.