Revops Lead

About the role

Level AI is a fast-growing Series B startup headquartered in Silicon Valley and supported by Battery Ventures, with a team of industry veterans from Amazon Alexa, Facebook, Google, Figma, and Freshworks. The company applies artificial intelligence and natural language processing to transform how customer service teams operate. Its platform helps call center agents handle customer issues more quickly and with greater confidence. The Revops Lead will own the systems and workflows that power the company's revenue engine.

Key facts

What you'll do

• Own the configuration and upkeep of the full GTM technology stack used across revenue teams.
• Build and monitor operational processes for go-to-market teams to track goals and progress consistently.
• Identify obstacles between Sales, Marketing, and Customer Success and help close those gaps effectively.
• Lead projects involving Gong, Salesforce, Hubspot, ZoomInfo, LinkedIn Sales Navigator, and Apollo.
• Create and maintain dashboards and reports that show revenue operations performance and key trends.
• Partner with stakeholders to define key metrics and ensure reporting stays accurate and timely.
• Take part in deal desk work, enablement programs, commission planning, and sales forecasting activities.
• Provide technical support and training to end-users on revenue operations systems and tools.
• Work with Sales, Marketing, Customer Success, and Finance teams on GTM processes and stack decisions.
• Drive data-informed business decisions by managing GTM reporting, analysis, and ongoing performance tracking.
• Keep reporting accurate so sales targets, quotas, incentives, and commission structures stay properly aligned.
• Configure, manage, and optimize platforms like Salesforce, Hubspot, Outreach, and ZoomInfo for peak performance.
• Monitor data integrity and system health through regular checks, maintenance, and troubleshooting routines.
• Maintain data accuracy, hygiene, and enrichment across every stage of the lead lifecycle.
• Watch industry trends and find chances to improve systems and processes for greater efficiency.
• Ensure all GTM platforms maintain high data quality through regular audits and validation checks.
• Support the sales organization with territory assignments, account planning, and regular pipeline reviews.
• Automate repetitive reporting tasks to free up time for strategic revenue analysis work.
• Document standard operating procedures for all revenue operations tools and processes across teams.
• Collaborate with Finance on revenue recognition, bookings tracking, and ARR metric definitions.

Requirements

• 3 or more years of experience in sales or revenue operations, ideally in SaaS or B2B software.
• Demonstrated record of supporting enterprise-wide enablement programs, particularly in a distributed or remote environment.
• Strong technical skills with spreadsheets, presentations, and Google Workspace applications for daily work.
• Excellent written and verbal communication, presentation, and facilitation abilities across all levels of the organization.
• Deep hands-on experience with GTM tools such as Salesforce, Hubspot, Gong, CPQ, and data enrichment platforms.
• Solid understanding of marketing operations including workflow management, segmentation, reporting, and the marketing funnel stages.
• High proficiency in using data to answer business-critical questions and inform revenue operations decisions.
• Proven ability to coordinate and collaborate across cross-functional teams with strong organizational and planning skills.
• Exceptional project management with the capacity to handle several projects at once and prioritize effectively.
• Ability to evaluate GTM effectiveness and present data that shows measurable performance gains over time.
• Experience with data visualization tools and the ability to build self-service reporting views for stakeholders.
• Strong attention to detail and a methodical approach to system configuration and ongoing data management.

Nice to have

• Familiarity with commission structures and incentive plan design in a SaaS or B2B software environment.
• Experience with sales forecasting methodologies, quota-setting processes, and territory planning for revenue teams.
• Knowledge of customer success platforms and how they integrate with broader revenue operations workflows.
• Background in deal desk activities such as pricing analysis, contract review, and deal approval processes.
• Exposure to AI or machine learning products and an interest in applying them to revenue workflows.

Skills & tools

• Salesforce and Hubspot for CRM management, pipeline tracking, and data integrity across the revenue cycle.
• Gong for call intelligence, conversation analytics, and revenue intelligence insights from customer interactions.
• ZoomInfo and Apollo for data enrichment, prospecting, contact discovery, and lead scoring capabilities.
• Google Workspace including Sheets, Slides, and Docs for reporting, presentations, and daily collaboration.
• CPQ tools for configure-price-quote automation, deal management, and pricing workflow optimization.
• Outreach and LinkedIn Sales Navigator for sales engagement, sequencing, and prospect outreach.

Practical notes

• This is a full-time position based in India with standard business hours and regular team collaboration.
• The role reports into the revenue operations leadership team at Level AI and works closely with GTM leaders.
• Candidates should expect to work across multiple time zones with cross-functional teams in Sales, Marketing, and Customer Success.
• The hiring process may include technical assessments, case studies, and multiple interview rounds with various stakeholders.
• Level AI is a Series B startup backed by Battery Ventures with a team of industry veterans from major technology companies.