Senior Manager, Insurance Operations

About the role

In this position, you will transform the management of insurance filings, driving innovative initiatives that blend AI platform development with regulatory processes and operational enhancements. Your leadership will play a crucial role in shaping the future of insurance operations, ensuring that our practices are not only efficient but also compliant with industry standards.

Key facts

What you'll do

• Lead the development and implementation of the filing platform and automation initiatives, overseeing all stages from initial planning to launch, while collaborating closely with Product and Engineering teams.
• Conduct ongoing evaluations of filing workflows and regulatory requirements to identify opportunities for AI integration, automation, and enhancements in operational efficiency.
• Advocate for the integration of new tools and processes within the insurance department, effectively communicating the benefits of platform capabilities to various stakeholders.
• Build and manage the Insurance Operations platform team, which will take ownership of filing tools and focus on scaling operations while promoting a culture of experimentation, compliance, and impactful operations.
• Establish and uphold rigorous standards for filing quality, speed, and compliance, ensuring that automated solutions are effective within a regulated environment.
• Create the operational framework, governance structures, and feedback systems that empower the platform team to work swiftly and accurately.
• Collaborate with cross-functional teams to ensure alignment on project goals and timelines, facilitating smooth communication between technical and operational teams.
• Analyze data to derive actionable insights that will guide decision-making for platform enhancements and operational strategies.
• Mentor and develop team members, fostering a collaborative environment that encourages professional growth and innovation.
• Stay abreast of industry trends and regulatory changes to ensure that the team's practices remain forward-thinking and compliant.
• Engage with external stakeholders and regulatory bodies to maintain strong relationships and ensure alignment with industry standards.
• Drive continuous improvement initiatives that enhance the overall effectiveness of the insurance operations team.

Requirements

• At least 6 years of experience within the insurance sector, specifically in areas related to filings, regulatory operations, or compliance.
• A minimum of 3 years of experience in a managerial role, demonstrating the ability to lead technically skilled team members and achieve desired results.
• Proven track record in automation and process optimization is essential.
• Experience in transforming manual or inefficient workflows into technology-driven processes that improve speed, accuracy, and cost-efficiency.
• Familiarity with large language models such as Claude or ChatGPT, including skills in prompt creation, logic definition, and leveraging AI for productivity gains.
• Excellent project management and communication abilities, with a knack for driving progress through collaboration and maintaining focus amid changing priorities.
• Strong analytical capabilities, allowing for independent insight generation that informs platform-related decisions.
• A proactive mindset, with the ability to create structure and drive results in uncertain environments.

Nice to have

• Experience in a startup or fast-paced environment would be beneficial.
• Familiarity with advanced data analysis tools or methodologies.
• Knowledge of emerging trends in AI and their applications within the insurance industry.

Skills & tools

• Expertise in AI platform design and implementation
• Strong understanding of regulatory operations and compliance requirements
• Leadership in driving change and innovation
• Collaborative skills for working with Product and Engineering teams
• Partnership experience with Actuarial and Compliance departments
• Proficiency in using large language models (LLMs) such as Claude and ChatGPT
• Project management proficiency
• Data analysis and interpretation skills

Practical notes

• Please note that this position does not offer visa sponsorship.
• Candidates from Alaska, California, Colorado, Montana, Hawaii, New Mexico, and Puerto Rico are not eligible for consideration.
• The total rewards package includes extensive health and wellness benefits, equity options, a 401(k) plan with employer matching, 20 days of paid vacation, and parental leave.