CLX Property Advocate, NL

About the role

This role guides property claims handling for customers through all channels. The position works with claims experience adjusters and uses AI tools to meet customer expectations. You will act as a pivotal link between complex claim workflows and clear, empathetic customer communication. The hire ensures that property losses are settled accurately while maintaining high standards of compliance and quality. You will leverage data-driven insights and AI capabilities to streamline the resolution of property claims. This role is critical in translating intricate claim details into actionable steps for both customers and internal teams. Success in this position is measured by positive customer outcomes and efficient movement of claims from first contact to closure. You will contribute directly to the reliability and reputation of the claims experience team.

Key facts

What you'll do

Customers experience positive outcomes across email and phone, and claim details are clarified through consistent communication.

Claims move from first contact to closure so that property losses are settled accurately and standards remain high.

Daily activities are organized and ranked to resolve claim-based questions quickly using task management.

Processes are shaped with management to refine workflows and measure results for the claims experience team.

You will interpret data signals and AI outputs to identify patterns that improve the efficiency of property claim resolution.

The role involves coordinating with internal stakeholders to validate claim information and align on next steps.

You will utilize AI tools to support decision-making and ensure that customer interactions remain accurate and timely.

Documentation of claim journeys is maintained to ensure transparency and support continuous improvement initiatives.

You will escalate complex cases when necessary while providing clear updates to stakeholders and customers.

The position requires balancing speed with precision to meet evolving expectations in a dynamic environment.

You will participate in refining standard operating procedures based on feedback and observed outcomes.

Regular reporting on key performance indicators helps guide strategic adjustments for the claims experience function.

You will support knowledge transfer initiatives to ensure best practices are shared across the team.

The role contributes to building a scalable framework for property claims that can adapt to future demands.

Requirements

The posting states a bachelor's degree requirement. Proficiency in Dutch and English supports interaction with customers and stakeholders throughout the claim journey.

A degree is required as stated in the listing details to provide foundational knowledge for the role.

Drive to push through challenges helps advance work when priorities shift quickly on complex cases.

Efficiency maintains high standards while tasks move at a fast pace in a dynamic environment.

Adaptability allows pivoting based on data and AI insights encountered during daily investigations.

Commitment to learning and adapting to AI tools supports the team's long-term direction and tool adoption.

You must be authorized to work within the EU region and comply with all conditions listed in the posting.

A methodical approach ensures that property claim details are handled with accuracy and attention to detail.

Strong written and verbal communication skills are essential for explaining decisions to customers and colleagues.

The ability to manage multiple priorities simultaneously is necessary to meet deadlines and service level targets.

Willingness to follow documented procedures while also suggesting improvements where appropriate.

Understanding of insurance principles, even at a basic level, is considered beneficial for context.

Comfort working within digital systems and interpreting dashboards is required for effective performance.

Willingness to adhere to quality standards and regulatory requirements at all times.

Nice to have

Desire to work in a unique, dynamic, and fast-paced startup environment shapes how decisions are made and priorities are handled each day.

Practical notes

Work is conducted within the EU region under the conditions listed in the posting.

The role operates within a startup framework that emphasizes speed and clarity.

for exact expectations and procedures.

Typical interview steps

Data interviews commonly include a SQL or coding exercise, a statistics question, and a case study. Candidates may be asked to design a metric, interpret an experiment, or build a small model. Some companies give a take-home analysis. Expect questions about past projects and the business impact of your work. Interviewers often evaluate how you communicate uncertainty and business impact, not only the math. Bringing a clean write-up of a past analysis to the interview is well received.

Good to know

Clear communication skills shape how issues are resolved for customers in this field. Insurance processes increasingly rely on AI tools to guide decisions and streamline workflows. Roles of this type focus on adapting to new technology while maintaining clear standards and efficient execution.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Data careers grow toward senior analyst, staff data scientist, or data engineering lead. Many professionals specialize in machine learning, analytics, or infrastructure. Cross-functional work with product and engineering teams becomes more important at senior levels. The field changes quickly, so continuous learning is part of the job. Professionals who can translate numbers into decisions tend to advance fastest.