Senior Technical Project Manager

About the role

You own the complete end-to-end onboarding and implementation journey for new enterprise customers, acting as the central orchestrator between clients and Laurel's implementation engineers. You will ensure every deployment is high quality and successful on the first go-live, not merely completed on schedule. In this role, you translate intricate technical workflows into clear, actionable plans that keep complex projects moving forward without losing momentum. You are comfortable leading executive kickoff calls and simultaneously conducting technical deep-dives with engineering teams to unblock progress. Time to Value serves as your primary guiding metric, balanced with an unwavering commitment to an exceptional customer experience. You leverage agentic AI tools and technology-enabled workflows to scale your effectiveness and solve implementation challenges with creative efficiency. If you are passionate about transforming how professionals work and building a lasting company that explores the essence of time, this role is your opportunity to make a significant impact.

Key facts

What you'll do

• Lead end-to-end onboarding and implementation projects from signed contract through go-live and CSM handoff, ensuring a seamless transition to ongoing support.
• Orchestrate deployment of the Laurel tenant and Boomi Atom in coordination with implementation engineers to ensure environment parity and data integrity.
• Guide customers through technical integration setup for Microsoft Office, Email, Phone, Video Conferencing, and SSO to enable immediate productivity.
• Run kickoff calls and host ongoing office hours for end users and finance teams throughout the implementation lifecycle to align expectations and gather feedback.
• Triage issues in real time, escalating to engineering or leadership appropriately while maintaining customer confidence and trust.
• Coordinate with CSMs on adoption strategies and active user growth as customers move through and beyond go-live to realize promised value.
• Maintain clear project plans, timelines, and milestone tracking across multiple concurrent accounts using tools like Asana and Microsoft Planner.
• Translate technical concepts such as integration architecture, XPATH-based mapping, and API behaviors into clear language for stakeholders at all levels.
• Apply agentic AI tools and technology-enabled workflows to scale your own effectiveness and bring creative efficiency to implementation challenges.
• Serve as the primary liaison between technical teams and executive stakeholders, ensuring transparency and alignment throughout the project duration.
• Conduct post-go-live reviews to identify optimization opportunities and document lessons learned for future implementations.
• Drive proactive risk management by identifying potential roadblocks early and developing contingency plans with the client and internal teams.
• Ensure all implementation activities adhere to Laurel's core values and quality standards, reinforcing the company's mission to return time.
• Support the creation of training materials and documentation that empower clients to maximize their Laurel investment after handoff.
• Collaborate with product and engineering teams to provide feedback from the field, influencing future product enhancements and workflows.

Requirements

• Hold a Bachelor's degree in Business Administration, Strategic Management, Management Information Systems, Computer Information Systems, or a related field.
• Bring 5+ years of project management experience delivering complex technical implementations in a B2B SaaS environment.
• Demonstrate the ability to manage multiple concurrent customer engagements without sacrificing quality or responsiveness.
• Show proficiency with project management tools such as Asana, Microsoft Planner, or comparable platforms; strong task-oriented design instincts.
• Possess technical aptitude to work directly with engineers, with experience with Boomi, XPATH, or enterprise integration platforms being a strong plus.
• Have familiarity with enterprise tech stacks including Microsoft 365, SSO protocols (SAML/OAuth), email, calendar, phone, and video conferencing systems.
• Exhibit working knowledge of or strong curiosity about agentic AI tools and process automation, actively using these tools rather than merely knowing of them.
• Communicate excellently across all settings, including executive briefings, customer calls, written updates, and engineering stand-ups.
• Hold PMP, CAPM, or an equivalent certification as a plus, demonstrating a commitment to professional project management excellence.

Nice to have

Only items specified in the SOURCE are considered preferred; no additional preferences are added.

Practical notes

The role is fully remote with a US location requirement, involves full-time engagement, and requires participation in bi-annual, in-person company off-sites. Travel is not specified as a requirement in the SOURCE, and no visa sponsorship information is provided. The application deadline is not stated in the SOURCE, so no specific deadline is listed here.

Why join Laurel

To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian. You will work within a smart, fun, collaborative, and inclusive team environment that values diverse perspectives and rigorous thinking. Great employee benefits are provided, including equity and 401K options to support your long-term financial goals. The company hosts bi-annual, in-person off-sites in unique locations, offering opportunities to grow and share time with the team while strengthening personal connections. This position allows you to perform at your best while growing professionally and making a meaningful impact on the company's trajectory, enabling you to embody our core values of understanding your "why," dancing in the rain, being your whole self, and sanctifying time. We encourage diverse perspectives and rigorous thinkers who are passionate about transforming how people work and building a company that explores the essence of time itself.