Platform Product Operations Lead

About the role

You will own the operational running of some of our US regulated entities acting as their functional operating lead, driving day-to-day execution and strategic oversight. You are responsible for supporting the licensing workstreams that expand our regulatory footprint through to approval, ensuring all requirements are met efficiently. You will own platform product operations and launch readiness for our B2B2C products, gate go-lives against regulatory and operational requirements, and build the operations that let products ship fast and scale. You will serve as the operational counterpart to regulators and examiners alongside Legal and Compliance, handling information requests and supervisory queries. You will represent the operational side of the US regulated entities in board, regulatory, and executive discussions, championing a high-leverage operating model. You will lead the operational work behind our US licensing workstreams, including state money transmitter licenses and state lending licenses, partnering with Legal and Compliance. You will drive cross-functional execution on roadmap milestones, compliance deliverables, and infrastructure work across Product, Engineering, Legal, Compliance, Finance, and external partners.

Key facts

What you'll do

• Own platform product operations and launch readiness for our B2B2C products (KYC/KYB, lending, unified APIs), gate go-lives against regulatory and operational requirements, and build the operations that let products ship fast and scale.
• Drive cross-functional execution on roadmap milestones, compliance deliverables, and infrastructure work - running complex programs across Product, Engineering, Legal, Compliance, Finance, and external partners.
• Run day-to-day operations across our US regulated entities, licensing maintenance, operational risk and incident management, outsourcing and intra-group coordination, audit and examination readiness, and Board / ExCo / management reporting. You act as the functional operating lead (functional-COO equivalent) for these entities.
• Lead the operational work behind our US licensing workstreams - state money transmitter licenses (including NMLS filings) and state lending licenses - partnering with Legal and Compliance to turn regulatory requirements into governance processes, controls, documentation, and the evidence examiners expect, and supporting each licence through to approval where needed.
• Serve as the operational counterpart to regulators and examiners alongside Legal and Compliance: information requests, supervisory queries, incident notifications, and closing out follow-up actions.
• Represent the operational side of the US regulated entities in board, regulatory, and executive discussions, and champion a high-leverage operating model - defining core metrics, improving systems, and elevating how we build and scale regulated B2B products.
• Run day-to-day operations across our US regulated entities, including licensing maintenance, operational risk and incident management, outsourcing and intra-group coordination, audit and examination readiness, and Board / ExCo / management reporting as the functional operating lead.
• Drive cross-functional execution on compliance deliverables and infrastructure work, running complex programs that align Product, Engineering, Legal, Compliance, Finance, and external partners to unblock critical milestones.
• Own the operational readiness for platform product launches, establishing governance, controls, and documentation so that products can scale responsibly in regulated markets.
• Support the licensing workstreams by translating regulatory requirements into operational processes, building evidence packs, and maintaining ongoing compliance frameworks.
• Act as the primary operational liaison with regulators and examiners, coordinating responses to information requests and ensuring timely closure of supervisory queries.
• Define and drive core operational metrics, improving systems and tooling to increase transparency and reduce manual effort across the product lifecycle.
• Partner closely with Product and Engineering to resolve platform-level issues, diving into product mechanics to unblock launches and optimize user journeys.
• Champion a high-leverage operating model that balances rigorous governance with pragmatic execution, eliminating friction without compromising compliance.

Requirements

• 8-12 years of experience, with roots in strategy consulting (MBB, Big 4 strategy, or boutique) and a proven track record of operational execution in-house.
• Time spent operating inside a scaling fintech, bank, or crypto firm in roles like special projects, chief of staff, operations strategy, business/product operations, or operations lead - with a track record of taking on scope well beyond your title.
• Experience running or working on a B2B or B2B2C business in tech, ideally including running or supporting platform teams (shared infrastructure, APIs, internal-client / partner models).
• A genuine jack-of-all-trades who can dive into product: comfortable sitting with Product and Engineering and getting into the mechanics, not just managing from the outside.
• Working familiarity with the US regulated financial landscape and a feel for what supervision and examination actually involve. You can map regulation to business processes without a translator.
• Experience setting up or working with compliance programs, including KYC / KYB onboarding programs.
• A track record of running complex cross-functional programs with no formal authority, and of picking up work outside your job description because it needed doing.
• Applies rigorous governance and control standards while remaining pragmatic about process - able to distinguish between controls that genuinely protect the business and procedures that simply add friction without corresponding value.
• An excellent communicator across regulators, boards, engineers, and commercial partners.
• Comfortable with ambiguity, a broad remit, and a high degree of ownership in a fast-moving, regulated environment.