Renewal Specialist

About the role

You will own the end-to-end execution of customer renewals for our Commercial and SMB portfolio, ensuring timely contract completion and retention of recurring revenue. You will partner directly with Customer Success and Growth teams to identify upsell opportunities and remove roadblocks across the renewal journey. This role requires you to act as a customer advocate, translating stakeholder feedback into actionable insights for internal teams while maintaining strict ownership of renewal timelines. You will drive operational excellence by refining renewal workflows and supporting scalable processes that improve the overall customer experience. You will proactively monitor portfolio health, flagging risks early and coordinating retention efforts before issues escalate. You will engage in negotiation support and commercial discussions within defined guidelines to achieve mutually beneficial outcomes. This position thrives in a fast-paced, collaborative environment where accuracy, ownership, and cross-functional teamwork are essential to reducing churn and maximizing lifetime value.

Key facts

What you'll do

Drive end-to-end renewal execution for assigned portfolio of contracted Klaviyo customers (Commercial/SMB) ensuring timely processing and completion.

Partner with Customer Success Managers and Growth teams to identify expansion opportunities and align renewal strategies with customer value realization.

Manage the entire renewal workflow from initial outreach through to contract execution, coordinating across internal stakeholders to maintain momentum.

Proactively monitor customer engagement metrics and renewal signals to identify at-risk accounts and initiate retention actions early.

Maintain accurate forecasting and pipeline hygiene within CRM systems to provide reliable visibility into upcoming renewals and expected revenue.

Serve as the primary internal point of contact for customer questions, concerns, and negotiation inputs related to the renewal process.

Collaborate with Finance, Legal, and Sales teams to resolve contract terms, pricing considerations, and compliance requirements efficiently.

Support the design and improvement of renewal playbooks, contributing feedback based on real-world execution and customer responses.

Champion customer advocacy by ensuring internal teams understand customer context, timelines, and strategic priorities.

Promote operational excellence by streamlining renewal touchpoints, reducing manual effort, and improving the overall experience for Klaviyo customers.

Requirements

Have 2-5 years of experience in renewals, account management, customer success, sales support, or another customer-facing role, preferably within enterprise software or SaaS environments.

Demonstrate strong interpersonal, written, and verbal communication skills, with the ability to build effective working relationships both internally and externally.

Showcase exceptional organizational abilities and time management skills to manage multiple priorities and deadlines in a fast-paced, dynamic setting.

Exhibit strong problem-solving capabilities, with the capacity to analyze situations, evaluate options, and make decisions that support customer retention and business outcomes.

Display proficiency in using CRM tools and managing detailed records, ensuring accuracy in forecasting, pipeline tracking, and data hygiene.

Approach cross-functional collaboration with a cooperative mindset, working effectively with Customer Success, Sales, Finance, Legal, and other teams to advance renewal goals.

Understand the importance of compliance and governance, adhering to internal policies, contractual terms, and regulatory requirements in all renewal activities.

Bring a customer-obsessed mindset, consistently advocating for customer needs and ensuring their feedback is communicated clearly across the organization.

Nice to have

Previous experience working in a SaaS or subscription-based business model.

Familiarity with Klaviyo's product suite and marketing automation platforms.

Practical notes

Full-time role based in Dublin, Ireland.

Relocation or visa support may be available depending on individual circumstances.

Candidates must be eligible to work in Ireland without sponsorship for this role.

The position requires availability during standard business hours, with occasional flexibility to accommodate customer or team needs in different time zones.

About Klaviyo

Klaviyo is hiring for Renewal Specialist. The listing location is Dublin, IE.

This Renewal Specialist opening is posted for Dublin, IE.