Account Manager

About the role

At Kelso Industries, 4,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first. We respectfully ask external recruiters and staffing agencies not to submit candidates; we only accept direct applications. This Account Manager role is based in Ogden, UT, and operates under the principles of partnership, innovation, excellence, and safety. The position is full-time and at-will; compensation details are omitted per source guidance.

What you'll do

• Orchestrate comprehensive account strategies that align service offerings with dynamic customer portfolio requirements.
• Direct and coordinate preventative maintenance schedules to ensure operational continuity and minimize client system downtime.
• Negotiate and formalize contract renewal terms while safeguarding Kelso Industries service level expectations.
• Analyze complex service histories and performance metrics to identify incremental opportunities for expansion or optimization.
• Facilitate cross-departmental collaboration to resolve intricate client issues and streamline internal support workflows.
• Develop sophisticated account presentations that clearly communicate value, reliability, and return on investment to stakeholders.
• Proactively manage risk indicators within customer portfolios to prevent service disruptions and ensure compliance.
• Serve as the central hub for all client communications, consolidating feedback and translating it into actionable service improvements.
• Leverage data analytics to forecast revenue potential and prioritize high-impact accounts within the assigned territory.
• Champion safety and quality standards in every client interaction to reinforce the company's core operational principles.
• Identify and qualify new prospect segments that align with the strategic growth objectives of the regional business unit.
• Represent Kelso Industries at industry functions and client meetings to strengthen brand presence and market positioning.
• Maintain meticulous records of all client interactions, ensuring accurate forecasting and robust pipeline visibility.
• Mentor junior team members on relationship best practices and consultative communication techniques.

Requirements

• Must hold a valid driver's license and be able to transport between job sites as required by regional service territories.
• Must pass a pre-employment background check and drug screening in accordance with company policy.
• Must be legally authorized to work in the United States without sponsorship requirements at this time.
• Must possess a high school diploma or equivalent; additional technical or business education is preferred but not required.
• Must demonstrate a professional appearance and demeanor consistent with corporate client-facing standards.
• Must have reliable transportation and the physical ability to attend meetings both in office and on customer premises.
• Must exhibit strong written and verbal communication skills to interface effectively with executive and technical personnel.
• Must commit to upholding Kelso Industries' core values of innovation, excellence, safety, and partnership in all engagements.

About the role

At Kelso Industries, 4,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first. We respectfully ask external recruiters and staffing agencies not to submit candidates; we only accept direct applications. This Account Manager role is based in Ogden, UT, and operates under the principles of partnership, innovation, excellence, and safety. The position is full-time and at-will; compensation details are omitted per source guidance.

What you'll do

• Orchestrate comprehensive account strategies that align service offerings with dynamic customer portfolio requirements.
• Direct and coordinate preventative maintenance schedules to ensure operational continuity and minimize client system downtime.
• Negotiate and formalize contract renewal terms while safeguarding Kelso Industries service level expectations.
• Analyze complex service histories and performance metrics to identify incremental opportunities for expansion or optimization.
• Facilitate cross-departmental collaboration to resolve intricate client issues and streamline internal support workflows.
• Develop sophisticated account presentations that clearly communicate value, reliability, and return on investment to stakeholders.
• Proactively manage risk indicators within customer portfolios to prevent service disruptions and ensure compliance.
• Serve as the central hub for all client communications, consolidating feedback and translating it into actionable service improvements.
• Leverage data analytics to forecast revenue potential and prioritize high-impact accounts within the assigned territory.
• Champion safety and quality standards in every client interaction to reinforce the company's core operational principles.
• Identify and qualify new prospect segments that align with the strategic growth objectives of the regional business unit.
• Represent Kelso Industries at industry functions and client meetings to strengthen brand presence and market positioning.
• Maintain meticulous records of all client interactions, ensuring accurate forecasting and robust pipeline visibility.
• Mentor junior team members on relationship best practices and consultative communication techniques.

Requirements

• Must hold a valid driver's license and be able to transport between job sites as required by regional service territories.
• Must pass a pre-employment background check and drug screening in accordance with company policy.
• Must be legally authorized to work in the United States without sponsorship requirements at this time.
• Must possess a high school diploma or equivalent; additional technical or business education is preferred but not required.
• Must demonstrate a professional appearance and demeanor consistent with corporate client-facing standards.
• Must have reliable transportation and the physical ability to attend meetings both in office and on customer premises.
• Must exhibit strong written and verbal communication skills to interface effectively with executive and technical personnel.
• Must commit to upholding Kelso Industries' core values of innovation, excellence, safety, and partnership in all engagements.

What you'll do

• Orchestrate comprehensive account strategies that align service offerings with dynamic customer portfolio requirements.
• Direct and coordinate preventative maintenance schedules to ensure operational continuity and minimize client system downtime.
• Negotiate and formalize contract renewal terms while safeguarding Kelso Industries service level expectations.
• Analyze complex service histories and performance metrics to identify incremental opportunities for expansion or optimization.
• Facilitate cross-departmental collaboration to resolve intricate client issues and streamline internal support workflows.
• Develop sophisticated account presentations that clearly communicate value, reliability, and return on investment to stakeholders.
• Proactively manage risk indicators within customer portfolios to prevent service disruptions and ensure compliance.
• Serve as the central hub for all client communications, consolidating feedback and translating it into actionable service improvements.
• Leverage data analytics to forecast revenue potential and prioritize high-impact accounts within the assigned territory.
• Champion safety and quality standards in every client interaction to reinforce the company's core operational principles.
• Identify and qualify new prospect segments that align with the strategic growth objectives of the regional business unit.
• Represent Kelso Industries at industry functions and client meetings to strengthen brand presence and market positioning.
• Maintain meticulous records of all client interactions, ensuring accurate forecasting and robust pipeline visibility.
• Mentor junior team members on relationship best practices and consultative communication techniques.

Requirements

• Must hold a valid driver's license and be able to transport between job sites as required by regional service territories.
• Must pass a pre-employment background check and drug screening in accordance with company policy.
• Must be legally authorized to work in the United States without sponsorship requirements at this time.
• Must possess a high school diploma or equivalent; additional technical or business education is preferred but not required.
• Must demonstrate a professional appearance and demeanor consistent with corporate client-facing standards.
• Must have reliable transportation and the physical ability to attend meetings both in office and on customer premises.
• Must exhibit strong written and verbal communication skills to interface effectively with executive and technical personnel.
• Must commit to upholding Kelso Industries' core values of innovation, excellence, safety, and partnership in all engagements.