Network IT Support

About the role

Kandou is seeking a dedicated Network IT Support professional to join our dynamic team in Saint-Sulpice. This position is essential for ensuring the seamless operation of our network infrastructure and providing top-notch support to our internal teams. As a Network IT Support specialist, you will play a critical role in troubleshooting network issues, maintaining system performance, and implementing solutions that enhance our IT capabilities. If you are passionate about technology and enjoy solving complex problems, this opportunity is for you.

Key facts

What you'll do

• Provide first-line support for network-related issues, ensuring timely resolution of incidents reported by staff.
• Monitor network performance and reliability, proactively identifying potential issues before they impact operations.
• Assist in the configuration and management of network devices, including routers, switches, and firewalls, to ensure optimal performance.
• Collaborate with the IT team to implement network upgrades and enhancements, ensuring minimal disruption to business operations.
• Document all support activities and network configurations in a clear and organized manner for future reference.
• Conduct regular network assessments and audits to ensure compliance with company policies and industry standards.
• Train and support staff on best practices for network usage and security protocols, fostering a culture of awareness and responsibility.
• Participate in the development of disaster recovery plans and backup strategies to safeguard critical data and maintain business continuity.
• Work closely with vendors and service providers to resolve complex network issues and ensure service level agreements are met.
• Stay updated on the latest networking technologies and trends, providing recommendations for improvements and innovations.
• Assist in the preparation of reports on network performance metrics and incident resolution times for management review.
• Provide support for remote users, ensuring they have the necessary tools and access to perform their duties effectively.

Requirements

• A minimum of 2 years of experience in a network support role or a similar position within an IT environment.
• Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience with network monitoring tools and troubleshooting methodologies.
• Proficiency in configuring and managing routers, switches, and firewalls from various manufacturers.
• Familiarity with network security principles and practices, including firewalls, intrusion detection systems, and VPNs.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical staff.
• A proactive approach to identifying and resolving issues, with a keen attention to detail.
• Ability to work independently as well as collaboratively within a team setting.
• Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus but not mandatory.

Nice to have

• Experience with cloud networking solutions and services, such as AWS or Azure.
• Knowledge of scripting languages (e.g., Python, Bash) for automation of network tasks.
• Familiarity with VoIP technologies and their integration into network environments.
• Previous experience in a multinational company or working with diverse teams across different time zones.
• Understanding of ITIL framework and its application in network management.

Skills & tools

• Networking protocols and technologies (TCP/IP, DNS, DHCP, VLANs)
• Network devices (routers, switches, firewalls)
• Network monitoring tools (e.g., Wireshark, SolarWinds)
• Operating systems (Windows, Linux)
• Documentation and reporting tools (e.g., Confluence, JIRA)
• Remote support tools (e.g., TeamViewer, AnyDesk)

Practical notes

• This position is based in Saint-Sulpice and requires a full-time commitment of 100%.
• The salary for this role will be competitive and commensurate with experience.
• Candidates must be eligible to work in Switzerland; visa sponsorship may be available for qualified applicants.
• The work environment is collaborative and fast-paced, with opportunities for professional growth and development.
• Interested candidates are encouraged to apply through the provided link to join a forward-thinking company that values innovation and teamwork.

Join Kandou and be part of a team that is dedicated to pushing the boundaries of technology and delivering exceptional support to our users. Your expertise in network IT support will be vital in helping us achieve our goals and maintain our reputation for excellence.