Senior Program Manager, Product

About the role

This role orchestrates complex technology initiatives across the organization. The primary responsibility is to translate high-level business strategy into coordinated, executable plans that ensure successful delivery. The hire will act as a central hub, bridging Technology, Operations, Design, Product Marketing, and GTM teams to maintain alignment. They will own the definition of program vision and scope to keep complex initiatives focused on overarching company goals. A core function is managing external vendors and third-party partners to guarantee their outputs directly support business objectives. The role requires constant vigilance on critical risks and issues, escalating appropriately and facilitating trade-off decisions when necessary. Ultimately, the hire will drive cross-department efficiency by creating and maintaining frameworks that streamline communication, collaboration, and decision-making.

Key facts

What you'll do

Define program vision and scope to ensure complex initiatives advance company goals.

Organize roadmaps and project timelines to translate complex business problems into actionable plans for stakeholders.

Direct program delivery by managing external vendors and third-party partners to align with business objectives.

Maintain alignment with business objectives by tracking vendor implementation plans and KPIs, leading to necessary strategy adjustments.

Ensure proper escalation of critical risks and issues through prioritizing team alignment and facilitating trade-off decisions.

Improve cross-department efficiency by building frameworks that streamline collaboration, communication, and decision-making.

Support ongoing program success by adapting to dynamic environments with a proactive, resourceful, and flexible mindset.

Address additional responsibilities as assigned to address evolving organizational needs.

Utilize analytical frameworks to deconstruct ambiguous problems and identify viable solution pathways.

Champion process discipline by establishing clear documentation, checklists, and routines that enable scalability.

Leverage data proficiency to monitor vendor performance, identify trends, and communicate status effectively to leadership.

Partner with design and product teams to ensure user experience principles are integrated into operational workflows.

Synthesize feedback from multiple stakeholders to distill requirements and communicate clear project specifications.

Drive continuous improvement by analyzing operational bottlenecks and implementing corrective actions.

Requirements

The posting states a pay range of $166000 to $214000.

Minimum of 5+ years of strategy, operations, consulting, or program management experience in a cross-functional environment working across teams like Product, Design, Engineering, Strategy, and GTM.

Strong business acumen, including an understanding of tech/SaaS companies, supports effective program decisions.

Quick contribution and ownership are enabled by rapidly learning Justworks' product, organizational structure, and other domains.

Clarity and precision are ensured by strong analytical ability paired with excellent written and oral communication skills.

Effective execution is demonstrated by leading and self-directing cross-functional projects while juggling competing priorities, stakeholders, and tasks.

Shared objectives are guided by strong leadership and management skills that direct teams toward common goals.

Practical and scalable outcomes are delivered by creative problem-solving that simplifies complex issues.

Data-driven decisions and vendor performance tracking are supported by SQL proficiency, with Tableau as a bonus.

Practical notes

Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Program management roles translate strategy into coordinated execution across multiple teams.

Tools such as SQL and Tableau support data-driven decisions and vendor performance tracking.

Cross-functional collaboration requires clear frameworks, consistent communication, and structured program artifacts.

Results are driven through disciplined planning, milestone tracking, and proactive risk management.

Ethical practice and simplicity of process are essential for sustainable program delivery.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.