Lab Operations Lead

About the role

At Junction, we are focused on revolutionizing diagnostic healthcare by creating a robust infrastructure that transforms patient data into actionable insights. We are in search of a dynamic operations leader who can effectively manage our remote team, ensuring that our lab order processes are efficient and reliable. This role is pivotal in maintaining the integrity of our operations and fostering a culture of excellence within our team.

Key facts

What you'll do

• Lead and mentor a geographically distributed team, fostering professional growth and development among individual contributors and team leaders.
• Supervise the daily operations of the lab, ensuring thorough reviews of results, investigating orders, and resolving any issues that arise.
• Analyze order volume trends to effectively plan for staffing and capacity needs, ensuring that the team is well-prepared for fluctuations in demand.
• Uphold and enhance service level agreements (SLAs), quality benchmarks, and productivity metrics to ensure operational excellence.
• Collaborate closely with Product, Engineering, Customer Success, and Support teams to troubleshoot and resolve complex operational challenges.
• Continuously refine standard operating procedures (SOPs) and workflows to promote consistency and scalability across operations.
• Work alongside the Operations Systems and Tooling team to identify opportunities for automation, aiming to minimize manual interventions and streamline processes.
• Act as the main liaison for vendor relationships and external laboratory partners, ensuring smooth communication and collaboration.

Requirements

• A minimum of 5 years of experience in hiring and managing operations teams, particularly during periods of growth and change.
• Demonstrated ability to coach and empower team members to make independent decisions and enhance their performance.
• Proven track record in leading teams that manage operations with a high volume of exceptions and complexities.
• Experience in developing or enhancing SOPs, quality control frameworks, and operational processes to drive efficiency.
• Background in managing remote teams across different time zones, ensuring effective communication and collaboration.
• Familiarity with vendor management and serving as a point of escalation for customer inquiries and issues.
• Professional experience in healthcare operations, diagnostics, logistics, or similar environments that demand high accuracy and attention to detail.

Nice to have

• Experience in managing distributed operations teams located in the Philippines.
• A background in lab operations, diagnostics, or healthcare logistics that can contribute to our mission.
• Previous experience working with internal systems or tooling teams to automate workflows and improve operational efficiency.

Skills & tools

• Strong operational leadership and team management capabilities.
• Expertise in process improvement and the development of standard operating procedures.
• Proficient in vendor and stakeholder management, ensuring strong relationships and effective communication.
• Skills in capacity planning and managing service level agreements to meet operational goals.
• Ability to collaborate effectively across functions, particularly with Product and Engineering teams.

Practical notes

• Candidates must reside in the Eastern Standard Time zone to be eligible for this position.
• Please note that we do not offer visa sponsorship for this role.
• Our benefits package includes 36 days of paid time off, premium healthcare coverage, a 4% contribution to pension/401k plans, and enhanced parental/adoption leave.
• Additional perks consist of a $1,000 stipend for home office setup, a monthly learning budget of $150, a wellness budget of $100 per month, a coworking budget, and an annual blood test.
• Equity options include an extended exercise window after two years of employment, allowing for greater flexibility and financial planning.

Join us at Junction to lead our lab operations and play a crucial role in transforming the future of diagnostic healthcare. Your expertise and leadership can make a significant impact on our mission to enhance patient care through innovative solutions.

About the company

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.