Agent(e) de réservation

About the role

As an Agent(e) de réservation at Bamboohr, you will play a pivotal role in ensuring our clients experience seamless travel arrangements. Your primary responsibility will be to manage reservations and provide exceptional customer service to our clientele. This position is ideal for individuals who are passionate about aviation and customer service, and who thrive in a dynamic environment. You will work closely with various departments to ensure that all bookings are handled efficiently and accurately.

Key facts

What you'll do

• Manage incoming reservation requests via phone, email, and online platforms, ensuring prompt and professional responses to all inquiries.
• Process flight bookings and modifications, ensuring accuracy in all details, including passenger information, travel dates, and payment processing.
• Collaborate with flight operations and customer service teams to ensure all aspects of the travel experience are coordinated effectively.
• Provide clients with information on flight schedules, pricing, and available services, helping them make informed decisions about their travel plans.
• Handle customer complaints and issues with empathy and professionalism, striving to resolve problems swiftly to maintain high levels of customer satisfaction.
• Maintain up-to-date knowledge of Bamboohr's services, fleet, and routes to provide accurate information to clients.
• Prepare and send confirmation emails and itineraries to clients, ensuring all details are correct and clearly communicated.
• Assist in the development and implementation of new reservation processes and tools to enhance efficiency and customer experience.
• Monitor and manage booking systems to ensure all reservations are tracked and updated in real-time.
• Work with the finance department to ensure timely invoicing and payment collection for all bookings.
• Participate in training sessions and workshops to continuously improve your skills and knowledge in the aviation and customer service sectors.
• Contribute to team meetings and provide feedback on ways to improve the reservation process and customer service delivery.

Requirements

• A minimum of 2 years of experience in a customer service or reservation role, preferably within the travel or aviation industry.
• Strong communication skills in both French and English; additional languages are a plus.
• Proficiency in using reservation systems and customer relationship management (CRM) software.
• Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
• A customer-focused mindset with a passion for delivering exceptional service.
• Ability to work well under pressure and adapt to changing situations in a fast-paced environment.
• Strong attention to detail to ensure accuracy in all bookings and communications.

Nice to have

• Experience with aviation or travel industry software, such as Amadeus or Sabre.
• Previous experience in a sales role or upselling services to clients.
• Knowledge of travel regulations and compliance requirements.
• Familiarity with Bamboohr's fleet and services.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software tools.
• Strong problem-solving skills and the ability to think critically in high-pressure situations.
• Excellent interpersonal skills, with the ability to build rapport with clients and colleagues alike.
• Time management skills to prioritize tasks effectively and meet deadlines.

Practical notes

• This position is based in Senningerberg, Luxembourg.
• The salary for this role will be competitive and commensurate with experience.
• Bamboohr offers a supportive work environment with opportunities for professional growth and development.
• Candidates must be eligible to work in Luxembourg and may require a visa depending on their nationality.
• Interested applicants can apply through our careers page at [Bamboohr Careers](https://jetfly.bamboohr.com/careers/221).

Join Bamboohr as an Agent(e) de réservation and be part of a dedicated team that is committed to providing outstanding travel experiences. If you are ready to take the next step in your career and contribute to a leading player in the aviation industry, we would love to hear from you!