Account Executive

About the role

As an , you will play a pivotal role in driving the growth of our client base and enhancing customer satisfaction. Your primary responsibility will be to manage relationships with existing clients while also identifying and pursuing new business opportunities. This position requires a proactive approach to sales, excellent communication skills, and a deep understanding of our services. You will collaborate closely with various teams to ensure that client needs are met and exceeded, contributing to the overall success of the organization.

Key facts

What you'll do

• Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Identify potential clients through research, networking, and referrals, and initiate contact to introduce Jemhr's services.
• Prepare and deliver compelling presentations and proposals tailored to the specific needs of prospective clients.
• Collaborate with the marketing team to create targeted campaigns that resonate with our audience and drive engagement.
• Monitor industry trends and competitor activities to identify opportunities for growth and improvement in our offerings.
• Negotiate contracts and agreements with clients, ensuring favorable terms for both parties while adhering to company policies.
• Maintain accurate records of sales activities, client interactions, and pipeline status in our CRM system.
• Provide feedback to the product development team based on client insights and market demands to enhance service offerings.
• Participate in industry events and networking opportunities to promote Jemhr and expand your professional network.
• Conduct regular follow-ups with clients to ensure satisfaction and address any concerns or issues that may arise.
• Work closely with cross-functional teams, including customer support and operations, to ensure seamless service delivery.
• Achieve and exceed sales targets and KPIs set by the management team, contributing to the overall growth of the company.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 3 years of experience in sales or account management, preferably in the technology or service industry.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Excellent verbal and written communication skills, with the ability to present ideas clearly and persuasively.
• Strong negotiation skills and the ability to build rapport with clients at all levels.
• Proficiency in using CRM software and other sales tools to manage client relationships and track sales activities.
• Ability to work independently and as part of a team, demonstrating initiative and a proactive approach to problem-solving.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
• A results-oriented mindset with a passion for delivering exceptional customer service.

Nice to have

• Experience in the HR tech industry or a related field is a plus.
• Familiarity with digital marketing strategies and tools.
• Previous experience working in a fast-paced startup environment.
• Knowledge of the South African market and business landscape.
• Multilingual abilities, particularly in languages relevant to our client base.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Experience with CRM platforms such as Salesforce, HubSpot, or similar tools.
• Familiarity with project management software like Asana, Trello, or Monday.com.
• Strong analytical skills to assess sales data and client feedback for continuous improvement.
• Ability to adapt to new technologies and tools as needed.

Practical notes

• This position is based in Johannesburg, Gauteng, and may require occasional travel for client meetings and industry events.
• The selected candidate will be expected to work full-time hours, with flexibility to accommodate client needs.
• Jemhr is committed to fostering a diverse and inclusive workplace, and we encourage applications from individuals of all backgrounds.
• Interested candidates can apply through our careers page at [Jemhr Careers](https://jemhr.bamboohr.com/careers/33).

Join Jemhr as an Account Executive and be part of a dynamic team dedicated to transforming the HR landscape. Your contributions will directly impact our clients and help shape the future of our services. We look forward to your application!