Business Systems & Automation Lead

About the role

You architect durable change for expanding teams, owning the design of systems that protect time. You translate messy workflows into repeatable logic, working where it matters most today. You build trusted relationships so solutions stick, and you document decisions clearly for future operators.

Key facts

What you'll do

Design intake workflows for G&A operations, turning human effort into system behavior.

Construct ERP and planning tooling bridges, connecting data islands into one coherent current.

Review transaction journeys, removing manual steps so capacity grows without adding bodies.

Ship automation for collections and spend visibility, letting systems carry the load previously manual.

Partner with ServiceNow and AWS teams, aligning integrations that unlock cross-functional throughput.

Orchestrate data infrastructure repairs, ensuring finance and people numbers flow with reliable accuracy.

Champion FP&A platform selection, wiring new tools into existing systems without creating fragile links.

Guide T&E and workplace processes toward self-service flows, reducing recurring requests on people.

Requirements

You must have three years direct experience building business systems inside fast growth companies.

You must handle complex tools like ERP, planning software, and data platforms without constant guidance.

You must communicate clearly with finance, engineering, and product teams while protecting their time.

Nice to have

Experience working with ServiceNow, AWS, or similar enterprise platforms.

Skills & tools

ServiceNow, AWS, FP&A planning tools, ERP platforms, data tools.

About Iru

Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction.

The Opportunity

We're hiring a Business Systems & Automation Lead - the first hire into Iru's Operations function, reporting to the Head of Operations.

Iru already has the people running the work. Accounting closes the books, FP&A runs planning, and there's analytics support across the business. This role does not take that work over. It exists to change the shape of it.

Here's the thesis, stated plainly: as Iru grows, operational load grows with it. Your job is to build the systems, integrations, and automations that give capacity back to the teams who have it today - so the work scales with the business without the headcount scaling in lockstep.

That's a genuinely hard problem, and it's the whole job. You won't be measured on tickets closed or invoices processed. You'll be measured on how much capacity you return.

Where we're starting. The clearest near-term opportunities sit within the G&A area of our business, you will help us:

Improve Collections. Our AR process works, but it works because people are pushing it. We want it to work because the system is.

ERP implementation. We're moving to a new platform. You'll be central to how it lands and how everything upstream and downstream connects to it.

FP&A tooling. We're selecting a planning platform. You'll help evaluate it, then own how it gets wired into the rest of the stack.

Data infrastructure. Finance, people, and spend data lives in too many places and reconciles too slowly. You'll fix the plumbing.

Those are examples, not a job description. The same problem shows up in different clothing across T&E, People, Workplace, Talent, and strategic planning, and where you go after the first wins is something you and the Head of Operations will decide together based on where the use actually is.

You'll sit centrally in Operations and work across Finance, Accounting, Data, GTM, Product, and Engineering. Iru already runs a GTM Engineering function that automates alongside GTM Operations - you're the equivalent for the rest of the business, and you'll have a natural counterpart to learn from.