Technical Adoption Architect

About the role

Technical Adoption Architects at Ironclad are product experts and problem solvers who translate complex platform capabilities into practical customer journeys. They own the end-to-end validation of solution fit and advise clients on AI-supported contracting processes to accelerate value realization. This role requires deep collaboration with sales, customer success, and engineering teams to ensure alignment between customer goals and platform execution. The hire will design and configure workflows, templates, and integrations that turn Ironclad into a durable strategic asset for enterprise clients. They will act as a trusted advisor, navigating complex organizational landscapes while managing expectations and mitigating adoption risks. This position is critical for driving activation, supporting phased implementation, and ensuring long-term platform ownership. The role demands a blend of technical architecture judgment and consultative selling to help clients expand their use of the platform over time.

Key facts

What you'll do

• Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and early proof-of-value motions through strategic roadmapping, phased implementation, and successful activation.
• Design and build customers' contracting processes in Ironclad translating solution design into configured workflows, templates, and integrations that set them up to own and expand the platform over time.
• Apply strong platform architecture and technical solution-design judgment, including recommendations about integrations, sequencing, maintainability, and long-term extensibility.
• Own high-value customer use cases end-to-end, determining the right technical solution approach and phased scope based on customer goals, critical requirements, and what matters most to both the buy decision and downstream adoption success.
• Provide expert guidance on AI-driven contracting transformation, act as a strategic advisor, helping customers navigate safe and effective integration of AI throughout the entire contracting lifecycle.
• Explain what AI can and cannot do in practice, identify risks and appropriate controls, and translate AI capabilities into practical contracting workflows.
• Act as a trusted thought partner and advisor to customers, building relationships, navigating complex problem-solving, resetting expectations in challenging conversations, and identifying high-value opportunities to scale their use of Ironclad.
• Lead executive-level demos, workshops, and enablement sessions, articulating clear value and recommendations with tradeoffs.
• Empower customers through effective enablement, ensuring they are well-equipped to own, maintain, and expand the platform long term.
• Serve as the voice of the customer inside Ironclad, feeding insights from customer engagements and direct product expertise regularly to our Product team.
• Collaborate cross-functionally with Account Teams, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success to guide customers across the full journey and support their success.
• Drive adoption by aligning solution design with business outcomes, validating fit, and defining success metrics that resonate with executive sponsors.

Requirements

• 4+ years of professional services and/or consulting experience with software companies.
• Passion for learning new technologies and driving outcomes through technical solutions.
• You connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
• Ability to successfully manage multiple concurrent workstreams and priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to distill complex technical concepts into clear, actionable recommendations for executive audiences.
• Experience designing and implementing configurable workflow solutions using a contract lifecycle management platform.
• Comfort working directly with platform engineering teams to translate requirements into technical solution designs and integration patterns.

Practical notes

There may be additional in-office days for team or company events.

As this is a hybrid role, office attendance is required at least twice a week for collaboration and connection.

We are currently only considering candidates based out of New York City, San Francisco, Chicago, and their surrounding areas.

Work Location

Office location

San Francisco

Employment Type

Full-time

Equal Opportunity Statement

Ironclad is an equal opportunity employer and is proud to be an Affirmative Action Employer. Ironclad makes reasonable accommodations for individuals with disabilities. If you require a reasonable accommodation because of a disability for any part of the employment process, please contact accommodations@ironcladapp.com.

Additional Information

Please note that all hired candidates are required to be vaccinated against COVID-19 in accordance with our Vaccine Policy or have a valid medical or religious exemption on file.

At Ironclad, we are committed to equal opportunity and diversity in the workplace. We encourage applications from people of all backgrounds and experiences. We also recognize that systemic barriers and implicit bias exist in the field of legal technology, and we are dedicated to actively confronting these challenges to build a more equitable industry. If you are from a group that is underrepresented in the legal technology field, we want to hear about your unique perspective and experience.

About Ironclad

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you are buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That is why the world's most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We are consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We are backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com http://www.ironcladapp.com or follow us on LinkedIn.