Manager, Adoption Strategy

About the role

In this pivotal position, you will lead a dedicated team of Adoption Strategists whose primary goal is to enhance the utilization of our platform among enterprise clients. Your role will involve guiding your team, refining their strategies, and occasionally interacting with key accounts to ensure they receive the best possible support. The emphasis will be on driving team performance, fostering growth, and ensuring consistent delivery of results.

Key facts

What you'll do

• Oversee and nurture a team of Adoption Strategists, establishing individual performance goals and conducting regular evaluations to ensure team members are on track.
• Develop and enhance team playbooks, strategies for client engagement, and best practices related to client onboarding and change management processes.
• Offer direct assistance for the team's most critical or technically challenging accounts, helping to define use cases, cultivate technical champions, and implement proof-of-concept initiatives.
• Assume responsibility for tracking team performance metrics, which include win rates, adoption outcomes, revenue from services, time to value, contributions to client renewals and expansions, and the overall quality of engagement.
• Collaborate closely with leadership teams in Sales, Product, and Engineering to advocate for your team in strategic partnerships and escalation scenarios.
• Manage the recruitment, onboarding, and workforce planning for your team to align with the evolving needs of clients.
• Provide regular updates on team performance and capacity to practice leadership, identifying potential risks and necessary resources for optimal functioning.
• Analyze client feedback and market trends to continuously refine strategies and improve overall client satisfaction.
• Foster a culture of continuous improvement within the team, encouraging innovative ideas and approaches to enhance client adoption.
• Engage in cross-functional projects that require collaboration with other departments to drive company-wide initiatives.
• Monitor industry developments and competitor activities to inform strategic planning and team direction.

Requirements

• A bachelor's degree in business, computer science, or a related discipline is required.
• A minimum of 6 to 9 years of experience in AI or technical consulting, solutions architecture, or customer success roles.
• At least 1 to 3 years of experience in a direct management capacity, overseeing team performance and development.
• Hands-on experience with at least one enterprise AI platform, such as Salesforce Agentforce, Moveworks, or Copilot.
• Demonstrated ability to create and implement team processes while scaling operations during periods of growth.
• Excellent communication skills, particularly in engaging with executives during critical client interactions and internal discussions.
• Strong analytical skills to assess team performance and client engagement metrics effectively.

Nice to have

• Experience in a fast-paced startup environment, demonstrating adaptability and resourcefulness.
• Familiarity with project management tools and methodologies to enhance team efficiency.
• Knowledge of customer relationship management (CRM) systems and their integration with AI platforms.
• Previous involvement in developing training programs or workshops for team skill enhancement.
• Understanding of change management principles and their application in enterprise settings.

Skills & tools

• Proficiency in data analysis and performance tracking tools to monitor team metrics and client success.
• Familiarity with collaboration tools such as Slack, Microsoft Teams, or similar platforms to facilitate team communication.
• Experience with project management software to streamline team workflows and project tracking.
• Strong presentation skills for effectively communicating strategies and results to stakeholders.

Practical notes

• Ironclad offers comprehensive health insurance coverage for employees, including medical, dental, and vision plans, with 75% coverage for dependents and options for upgrades.
• The company provides generous leave policies, including gender-neutral parental leave and compassionate leave.
• Support for family formation is available through Maven, ensuring employees have access to necessary resources.
• Flexible paid time off policies allow employees to manage their work-life balance effectively.
• Monthly stipends are provided for wellbeing, hybrid work arrangements, and mobile phone expenses where applicable.
• Mental health support is accessible through Modern Health, offering therapy, coaching, and digital resources.
• Pre-tax commuter benefits are available for employees in the U.S. to ease travel costs.
• A 401(k) plan with Fidelity is offered, including an employer match for U.S. employees.
• Regular team-building events foster a collaborative and engaging work environment.
• Ironclad is committed to considering qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

About the company

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control.